Library disappeared - scrobbles gone

  • 123
  • Problem
  • Updated 8 months ago
  • Solved
I checked my account again today, and suddenly all my scrobbles are gone. My username is xAlexxje. My listening report for last week is there, but all the rest is gone. I've been scrobbling since August.
Photo of xAlexxje

xAlexxje

  • 1 Post
  • 0 Reply Likes

Posted 1 year ago

  • 123
Photo of 666

666

  • 32 Posts
  • 60 Reply Likes
Yeah, but fix it soon because I keep seeing missing scroobles.
Photo of JacobRiri

JacobRiri

  • 1 Post
  • 0 Reply Likes
There are some missing scrobbles in my profile on the website.
Username: JacobRiri
Photo of Glenn H Myers

Glenn H Myers

  • 1 Post
  • 0 Reply Likes
Same here. No scrobbles the past two days. Username: glennhmyers
Photo of Anthony

Anthony

  • 2 Posts
  • 0 Reply Likes
My scrobbles have stopped working too. If I go to my profile while I'm playing a song, it'll show that I'm scrobbling it but it never saves. Also, most of the time, when I go to the homepage, it'll say I haven't scobbled anything yet.
Username: SnowboardRX
Photo of Anthony

Anthony

  • 2 Posts
  • 0 Reply Likes
I ended up unlinking and the relinking my spotify account and that seemed to fix everything.UPDATE: Nope, worked for like a few hours, now back to being broke. Only shows the song I'm currently scrobbling but then doesn't actually save it when the next song comes on.
(Edited)
Photo of Oleg

Oleg

  • 4 Posts
  • 5 Reply Likes
For all who still keeps seeing missing scrobbles but desktop scrobbler works well: just remove your profile from your desktop scrobbler and then add it again, reinstall plugins for your music players. It works.
Photo of Ignacio Cendoya

Ignacio Cendoya

  • 8 Posts
  • 4 Reply Likes
I should check this out when I get home.
Photo of Ignacio Cendoya

Ignacio Cendoya

  • 8 Posts
  • 4 Reply Likes
Nope, it dind't work.
Photo of Oleg

Oleg

  • 4 Posts
  • 5 Reply Likes
Hm, that's strange. I haven't been having missing tracks in my profile since I did those manipulations with my desktop scrobbler.
Photo of Sebastian Fallen Flies

Sebastian Fallen Flies

  • 3 Posts
  • 0 Reply Likes
Aaaand the trouble started again, but this time really nothing seems to work, reinstalled spotify, checked out, checked in and so on, but since a few hours everything disappears. Is it really that though to fix this finally? By the way my Username is MrFallenFlies if this is helpfull...
Photo of James L.

James L.

  • 184 Posts
  • 491 Reply Likes
Old scrobbles that didn't show up before still not appearing (from last Friday). Have a few scrobbles that are showing as cached on my scrobbler but won't appear on the site as of today.
(Edited)
Photo of Ignacio Cendoya

Ignacio Cendoya

  • 8 Posts
  • 4 Reply Likes
Well, pretty much what happened to everyone else. I still have some scrobbles on the app, but they won't upload to the profile (I check several times a day).
My user is Albent.
Photo of Seelgram

Seelgram

  • 2 Posts
  • 0 Reply Likes
Seelgram here, it's impossible to access to my song's titles on my page.
Photo of Hugo Fernbom

Hugo Fernbom

  • 48 Posts
  • 18 Reply Likes
I've got "You haven't listened to any music yet!" for a while now! :(


I should have around 185,000 scrobbles!

Edit: (I'm "fernbom")

Edit 2: Got the scrobbles and statistics back! :)
(Edited)
Photo of Jon

Jon, Community & Customer Services

  • 4705 Posts
  • 3523 Reply Likes
Official Response
Sorry about this -- it was a temporary issue caused by our developers restarting something.  It should have cleared up now.

This conversation is no longer open for comments or replies.