Logged out of EVERYTHING

  • 24
  • Problem
  • Updated 1 year ago
  • Solved
Every single app/program I use to scrobble is constantly logging me out. The desktop scrobbler, the iOS Marvis music app, the iOS Loud app and the iOS Eavescrob app will scrobble nothing and keep asking me to log in to my account again and again.
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  • 96 Posts
  • 209 Reply Likes
  • irritated

Posted 1 year ago

  • 24
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Jon, Community & Customer Services

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Official Response
Good morning everyone,  

Yesterday afternoon we experienced a brief outage at our datacentre which unfortunately caused many connected api keys / active sessions to get automatically logged out. The root issue has now been resolved, but if you've been affected by this, then I'm afraid you will need to reconnect and re-authenticate all of the applications connected to your Last.fm account.  We apologise for any inconvenience caused by this.  

You can view your connected applications in your settings here: https://www.last.fm/settings/applications  If the app(s) you're using are not listed, they will need to be reconnected - please follow each app's instructions for how to do this.  You can also find more information on how to connect to the most popular scrobblers here and here.

  Note that if an app says you're connected, but still doesn't work or gives you an error, you may need to first disconnect it and then re-auth again.  Failing this, you may need to do a fresh reinstall of the app, or reset it (e.g. you may need to do this if you're using the foo_scrobble component, detailed steps can be found here ).  

Please also note that to fix the problem we had to roll back a configuration setting at 1am this morning which would have logged everyone out of everything again -- if you had successfully reconnected all of your apps last night, then I'm afraid you may find that you've been logged out once again, and will need to reconnect one more time.  

Once again, we're sorry for any inconvenience this disruption has caused.