Login not working

  • 10
  • Problem
  • Updated 3 years ago
  • Solved
Archived and Closed

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Okay, so three things happened:
1) I noticed some missing scrobbles from yesterday that were displayed on my profile before.
2) My Spotify got disconnected. When I try to reconnect it says I have the wrong password.
3) I logged out of last.fm itself. When I try to login I get redirected to the live page without being logged in.
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XNet

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  • confused

Posted 3 years ago

  • 10
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SkekKel Skeksis

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I have the same problem. My Spotify doesn't connect and I can't re-login on my last.fm profile.
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XNet

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Universal Scrobbler is still working. I won't dare to log out there.
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last.fm: Ranunculus

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Fortumately, my browser is not logged out of last.fm, but my foobar2000's audioscrobbler plug-in can't log in:
Audioscrobbler: Handshake failed: Bad user/password. Please correct the user/password information you have provided.
Audioscrobbler: Handshake failed.
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Jardel Alves

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I also did the same and says that the login / password are not working. I tried to generate a new password, but it appears the 500 error - Server Error

In my Android, Simple Last.FM Scrobbler was disconnected and cannot log in or make scrobble the tracks in the cache.
(Edited)
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He's dead, Jim!

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I can also confirm this. I logged out and now I can't log in again. No message I just go back to the start page.
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Pellitero, Alum

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Thank you for reporting and sorry about the trouble. We are currently investigating the issue and hope to have it solved as soon as possible. We will keep you updated.
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Pellitero, Alum

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Official Response
Hello again, We found the cause and solved the problem. Could you try again and let us know if you are still encountering the same issue?
Thanks.  
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Mattias Strand

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Hi,
I had the same problem a couple of hours ago, then it seemed to be solved but now it's back again. Can't log in and Spotify won't scrobble...
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Jd_Jd_Jd

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Same here, Impossible to connect Spotify with my Last.fm.
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Pellitero, Alum

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Thank you Mattias, Jens. We are investigating these new reports. Thank you for your patience.
(Edited)
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Mattias Strand

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No problems, I'm sure you'll solve it soon :)
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XNet

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It's working again. On the website as well as in Spotify. One or two of my scrobbles from last night are still missing however.
Thanks for fixing the login problem though,
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Pellitero, Alum

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Sorry about the trouble, and thanks again for taking the time to report the issue. 
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Jon, Community & Customer Services

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Official Response
I've switched this back to in progress as the issue has resurfaced.

Should be fix now.  Thanks for your patience everyone. :)
(Edited)
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Max Shepel

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Same login problem for me. Also, trying to recover password results in 500 error message.
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Max Shepel

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upd: works for me as of now
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Anna Pałka

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I've got  the same problem. Spotify doesn't scrobble anything, says the password is incorrect.
I cannot log on my Last.fm account.
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Jd_Jd_Jd

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Just managed to connect Spotify with LFM again and Spotify scrobbles are submitted to my profile.
Thanks for solving the issue.

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