my scrobbling counter is broken

  • 2
  • Problem
  • Updated 1 year ago
  • Acknowledged
  • (Edited)
Sometimes it shows ten scrobblings+ and when I refresh my profile it shows ten scrobbblings less. I can't tell which is the true counting anymore. It's been days like this.
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Cremilin

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Posted 2 years ago

  • 2
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Jon, Community & Customer Services

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Hi Lucía, what's your username?
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Cremilin

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Cremilin
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Jon, Community & Customer Services

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Thanks, any idea when this first started?
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Cremilin

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probably saturday
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Jon, Community & Customer Services

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Thanks, I've asked the team to look into this.
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Cremilin

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thank you!
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Cremilin

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Please fix my problem, is now affecting my library too.
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Jon, Community & Customer Services

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Hi Lucia, I'm going to have to ask you to please be patient, as this problem may take some time to fix.  The team are still investigating the root cause of the issue (it affects several other accounts too).  

Sorry for any inconvenience caused by this in the meantime. :(
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Jon, Community & Customer Services

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A bit more info, the 12 scrobbles in question are from this page:

https://www.last.fm/user/Cremilin/library?from=2017-12-31&rangetype=1day&page=2




Either the issue happened while you were scrobbling those tracks, or while you were trying to delete them.  I don't suppose you remember if you tried to delete those scrobbles at a later date? 
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Cremilin

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When I was scrobbling this artist this weekend I noticed the number of scrobblings of some tracks didn't change in the library even after reloading the page a couple of times. I haven't deleted any scrobbling from this artist.
(Edited)
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Spacehog

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This reply was created from a merged topic originally titled Lastfm total number of plays reports two different numbers.

Hi,
When I use the api or when I access my profile on Last.fm, the total number of plays reported changes between two values.
At the moment I am writing this message, I have listened to 57042 tracks or 57052 tracks. So it reports x at times or x+10 at other times.
Just try it, refresh the page several times if needed:
https://www.last.fm/user/Spacehog

So the same can be noticed when using the getinfo and getrecengetrecent ttracks operations.

It looks like the data is not up to date on one Lastfm server. So when I use the getrecenttracks method to browse pages, the total number of plays changes between requests, same thing for the tracks played for a specific page.

Would you have a way to fix that issue on my account?

Thanks
Spacehog


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Jon, Community & Customer Services

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Hi,

We're aware of this problem, as it's affecting Lucia's account also (above).  To give you a brief overview of the problem, the database we're currently using is split into multiple shards, and each shard is split into two replicas which should contain identical data (for redundancy).  As you suggested, it looks as if they've fallen out of sync for your account.  

I've asked our team to investigate this, however it's worth pointing out that we're planning to replace this database with a new system later this month.  This new database has been counting your scrobbles separately since last September, and doesn't exhibit the discrepancy between replicas, so I'm expecting this problem to go away as soon as we switch yours and Lucia's account over to the new database.

Sorry for any inconvenience caused in the meantime.
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Spacehog

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Hi,
Thanks Jon! :)
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Spacehog

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Any news?