Not getting any reply for a consent email I sent to partners[at]Last[dot]fm.

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I wrote a consent email to partners@Last.fm about 10 days ago, and I couldn't get any kind of reply. I wrote the consent because I wanted to ask if I can send API requests more than what is written in the terms and services page (it says in the page to contact via that email for inquiries or consents). Since there was no reply, I wrote another email last Thursday (28th of July) asking if they received my email. I still have no reply, and by now I am wondering... am I not supposed to be looking forward for a reply? I want to get a reply even if the answer to my request is a refusal, so that I can change my data fetching plans and edit codes accordingly. I post this here with hopes that anyone has similar experience, or anyone from Last.fm could help me with this problem. I need to fetch the data for academic purposes, and I really wish to make progress ASAP. I want to know if it is more likely that I would not be getting an answer, so that I can quickly give up on waiting for replies. Please help me if anyone has ideas.
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fooooooo

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Posted 3 years ago

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Hans-Jürgen, Moderator

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My guess is that this address is outdated, so you could try to contact support via their email support form. The allowed number of API requests is stated in their Terms of Service though:

4.4: You will implement suitable caching in accordance with the HTTP headers sent with web service responses. You will not make more than 5 requests per originating IP address per second, averaged over a 5 minute period, without prior written consent. You agree to cache similar artist and any chart data (top tracks, top artists, top albums) for a minimum of one week.
(Edited)
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fooooooo

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Thank you, that sounds possible. I'll try the email support form. I indeed checked their Terms of Service, which as you quoted says '5 requests per IP address without prior written consent'. I took that as a meaning that it would be possible to send more number of requests if I send a consent.