People Listening Now and other listening reports are not working.

  • 7
  • Problem
  • Updated 6 months ago
  • Acknowledged
According to the latest report that James Joul wrote two years ago, the listening now reports have stopped working again. I noticed this weird bug on every artist page I'm visiting. I don't believe the extensions are causing this issue. I visited the artist page by using incognito mode and I'm still not able to view recent listeners, or a complete calculation for the last several weeks, months or annually. View any artist page if you don't trust me. Account: Samson-91. It has been like this since yesterday.
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Patrick

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  • Annoyed

Posted 12 months ago

  • 7
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poisonapple

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Yeah, it's not working.
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Tom Stephen

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I don't follow this that much, but I got message from someone telling me same problem, so I guess it's indeed not working.
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iceeyou _

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Same here. Not working for any artist. Also the normal startpage has no data on it.
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Laura Last.fm, Official Rep

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Official Response
Hi,
Thanks for the heads-up. We're aware of this issue and hope to have it fixed again soon.

Cheers,
Laura
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iceeyou _

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Now the listening now field is removed for me. The rest of stats are working though.
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Patrick

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I noticed that too, it vanished.
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Richard Geleijnse

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Might be a feature that will dissappear shortly I feel.. shame
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Rocky Road Taylor

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This reply was created from a merged topic originally titled What Happened to the Currently Listening Feature?.

When I go check out an artist's page, I don't find the currently listening feature anymore. Where did it go?
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Jon, Community & Customer Services

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Official Response
We had to temporarily disable the people listening now widget on artist pages, as it was causing the realtime charts on https://www.last.fm/dashboardhttps://www.last.fm/charts, and https://www.last.fm/ to fail.  It'll be restored once we understand and address the underline cause.  Sorry for the inconvenience caused in the meantime. :(
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Rocky Road Taylor

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Any updates?
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Jon, Community & Customer Services

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Afraid not, the underline issue that's causing service to fail hasn't been resolved yet.
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Tom Bell

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I was wondering why I wasn't able to see the "Listening Now" feature for a little while now. It's not a mission critical thing for me but I always thought it was a nice touch. Hoping a fix can be found (eventually!) ;-)
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Patrick

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I'm crossing my fingers to get a new update soon.
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Jon, Community & Customer Services

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I'll prod James for an update.  
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WorstLoginEver

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I too miss this feature.
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Patrick

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Any updates?
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Jon, Community & Customer Services

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This will be fixed when we release the new catalogue design to everyone.
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Patrick

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When can I expect that? On January 23, I saw listening now widget when you switched my account to the layout, and it works without any issues. Are you planning to allow us to see up to 25 recent listeners like used to see them when the old site existed? The only thing I don't like at the "recent listener" widget is that he's between shouts and artist biography.
(Edited)