People Listening Now and other listening reports are not working.

  • 7
  • Problem
  • Updated 5 months ago
  • Acknowledged
According to the latest report that James Joul wrote two years ago, the listening now reports have stopped working again. I noticed this weird bug on every artist page I'm visiting. I don't believe the extensions are causing this issue. I visited the artist page by using incognito mode and I'm still not able to view recent listeners, or a complete calculation for the last several weeks, months or annually. View any artist page if you don't trust me. Account: Samson-91. It has been like this since yesterday.
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  • 1296 Posts
  • 929 Reply Likes
  • Annoyed

Posted 11 months ago

  • 7
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Laura, Official Rep

  • 448 Posts
  • 365 Reply Likes
Official Response
Thanks for the heads-up. We're aware of this issue and hope to have it fixed again soon.

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Jon, Community & Customer Services

  • 4762 Posts
  • 3555 Reply Likes
Official Response
We had to temporarily disable the people listening now widget on artist pages, as it was causing the realtime charts on, and to fail.  It'll be restored once we understand and address the underline cause.  Sorry for the inconvenience caused in the meantime. :(