Problem: Getsatisfaction.com/lastfm is an abysmal failure

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  • Problem
  • Updated 4 years ago
  • Not a Problem
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: As he said, venting / bitch at staff post.

Last.fm staff -

What is the point of this Getsatisfaction site?  I really do not understand.  Staff seem to be incredibly selective insofar what topics of discussion are worthy of acknowledging.  Which is fine in and of itself - but the topics that you tend to ignore appear to be quite relevant to the purpose of this site - engagement with your users.

As far as I can tell, Last.fm is failing miserably at this whole "use of a website to engage with users" bit.  Hardcore failing.  As in, the feature of "website that allows users to get actual answers" is not working.

I imagine there are some members on this site that will roll their eyes at this post.  That they will see this as, yet again, another "bitch at staff" thread.  And, to be honest, it is a "bitch at staff" post.  Because I think it is very warranted to bitch at staff at this point.  Staff is sucking very hard at putting on a face that even remotely looks like they care.

Honestly - this is just *sad*.  Last.fm looks like a bunch of clowns, at least here on Getsatisfaction.  Do you guys not get that?  That an outsider can look through all these threads and notice just how damn poorly you comport yourselves.  How pitiful this level of "customer service" is.

I'm venting.  I've done this several times over the past 5 months.

Because you guys really, really suck at this.  Venting is all that can be done on this site, because there is about a 1/98375945293 chance that any sort of constructive or productive thread will be flat-out ignored by Last.fm.

Honestly - does anyone here actually feel that Last.fm has any credibility insofar as providing any sort of productive engagement with the users here?  I'm sure there are some, but I'd be surprised if it were more than a single digit percentage of those registered on this site.

Aren't you guys at least a little embarrassed by all of this?
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jdawg70

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  • does it matter?

Posted 4 years ago

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Malkauns

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Marked "Not a problem" without any sort of communication.

Trade Standards.......

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