Problems Scrobbling (scrobbles stuck in cache, including iPod, CloudScrob)

  • 12
  • Problem
  • Updated 4 years ago
  • Solved
  • (Edited)
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Fixed

Update:We think this problem is now fixed. Cached scrobbles should clear themselves (by scrobbling to your profile) soon.

***

Hello everyone,

We've identified the root cause of the problem where you may see scrobbles build up into the cache, but then get stuck and not arrive on your profile.

You may be seeing this on the Desktop Client, or in iTunes, when you have more than a small number of scrobbles ready for submission. This can happen easily if you are synching an iPod, for example. It may also happen with CloudScrob. Some people find that a small number of cached scrobbles submit but then a larger number get stuck.

We're working on the fix to that right now and I'll keep you updated.
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Ben XO, Official Rep

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Posted 4 years ago

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Monky_2405

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Scrobbles are not cached anymore, but everytime I scrobble my Ipod multiple scrobbles are submitted as just one. For example if the scrobbler finds 8 scrobbles of the same song from the iPod only one of them will be submitted
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Ben XO, Official Rep

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Hi there,

Please make sure you're running Client Version 2.1.36 or above for iPod scrobbles to show up separately in the correct manner. (Earlier versions of the client submit them at the same timestamp and this is no longer supported.) You should see the scrobbles of the same track appear with one second difference between them.
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Steven H

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Jumping in on this one, I'm running 2.1.36 (Mac OS X 10.10.5 and iTunes 12.2.2) and had a set of multiple scrobbles submit as only one track play. On the plus side it was only a loss of maybe 20 scrobbles for me, but still a problem (having said that, having this issue finally resolved>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>losing scrobbles)
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Noahh-

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I'm scared to scrobble my iPod now. I know i've listened to a lot of the same songs the last few days and it would suck if all those plays would only count for one. I would lose a lot of scrobbles.

Will wait with scrobbling my iPod then. Hopefully you guys will look into this problem and find a solution for it soon.
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auserkoren

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So, will it be 'solved' not for everyone? I still have all scrobbles cached, and when I click "Reconect" (in the scrobbler) nothing happens. But when I click "Check fo Updates" it says - "Last.fm couldn't connect to the Internet to check for updates. Error: Info download failed: No server set to connect to".
What is it? [I'm 100% sure that my internet connection is good, btw]
(Edited)
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vs271

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The cache has gone through.  Hopefully all.  Now can we get the delete scrobbles to work so I can clean up some messes.
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Matthew Suggs

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Most of the messed up scrobbles on my account have corrected themselves. When they allow us to delete scrobbles you might want to wait a bit to see if it does the same for you.
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Adam J Ostermann

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For those of us who panicked and saved their cache file to a text doc and then deleted the cache, can you simply go through how to put them back (ie, the exact folders, when the scrobbler should be on/off.) I did one batch of scrobbles last night from yesterday morning but ever since then I cannot get it to accept the scrobbles I saved as a text file. (I am not trying to drop them all at done, rather 7-8 tracks at a time.) Glad this finally got fixed, though! (username: heyadamo)
(Edited)
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adam

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not fixed my scrobbles in stuck in catch again, and i tried remove and install again last.fm scrobbler and my 1 week is now deleted !!!!!! how i get them again please help ....
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James

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Mine is finally working. Thank you. 
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Ben Jammin' Zerbe

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Thank you, my issue seems to have been fixed. Scrobbles stuck in cache since the 18th are now showing up on my profile page, after a couple minutes of my profile displaying precisely no scrobbles ever (haha).
I'm glad to see the Last.fm staff getting on this issue and solving it, even if it took awhile. I guess I'll stick around a bit longer.
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Sean Garcia

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Thanks for addressing this. Mine have gone through as well. 
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Verbum Lux

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Seems to be working ok for me now.  Glad I saved my cache file from last week before deleting, as that seems to have gone through fine too.

I must admit, I was pretty ticked that the most basic feature of this site wasn't working for me.  Some of the other stuff is annoying, but I can be more patient with that.  So many thanks for solving this issue, at least.
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Adam J Ostermann

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Hey, I saved my cache file yesterday. What's the best way to re-submit the cache file to last.fm? It's a text file now and I'm not sure where or how to get them back onto the scrobbler. Any help with this would be immensely appreciated. I am very uneducated on the coding/web design front, sadly.
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CJ

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A few hours ago, only half of the scrobbles in my cache went through.. Can I expect the other half to go through too or have I lost them forever?
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Hans-Jürgen, Moderator

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The new date limit for accepted old scrobbles in the database is four weeks now. Did you check if yours are maybe older than that?
(Edited)
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CJ

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Yes, they're from August 18 to today.
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Mark Bryans

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"You may be seeing this on the Desktop Client, or in iTunes, when you have more than a small number of scrobbles ready for submission. This can happen easily if you are synching an iPod, for example. It may also happen with CloudScrob. Some people find that a small number of cached scrobbles submit but then a larger number get stuck."


This is all fine if you use those things, but about those who use computers, my scrobbles haven't shown up, and nearly all oft them where above 10 (which from what I heard means that anything below 10 gets deleted).


Also please make it compatable for me to acess youtube NOT spotify. All spotify does is stop after one song, and why can't I access certain genres like Ska or Punk exectra?


With the old layout I was able to listen to music, and it worked fine. Now I can't

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ISkiapod

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No scrobbles from iPod between 13th and 23rd August although they did show up in the desktop client - Can anybody tell me how to see what's in the cache?
 
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ISkiapod

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I stand apologetically corrected - Scrobble count is correct, and If I look at individual tracks I see them scrobbled on the right date. Just not showing up in recent tracks.
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Michael Citro

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CloudScrob still not working for me and of the hundreds of scrobbles in my cache, 8 of them went through yesterday. I mean, it's eight more than I had, but a long way to go before it's "working" again.
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Matheus C..

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All my tracks scrobbled correctly! Thanks for the fix
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Yevgeniy Delacroix

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CloudScrob is finally working. However, MULTIPLE plays won't be submitted to the last.fm database even though CloudScrob seems to scrobble them like it always did. You either have to listen to other songs in between, start CloudScrob and close it before submitting anything to last.fm, then listen to the song you initially wanted to play more than once and then run the app again and submit everything OR you can open CloudScrob and submit the song after each play which is kinda dumb and time-consuming.
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Uncle O'Grimacey

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I was encouraged by this update, but it's four days old, and I have 457 cached scrobbles and counting.  I've tried everything including moving my cache, but I still can't get scrobbles, new or old, to go through.
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Sammy Scheerlijn

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How does one "move" the cache?

Absolutely NOTHING is fixed.
(Edited)
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Sammy Scheerlijn

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I'll repeat: still NOTHING IS SOLVED.

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