Sad & Angry

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  • Updated 4 years ago
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I have been a part of Last.fm since early 2008. The amount of joy and and fun this website has provided me is incalculable. The sheer amount of people I've met and conversations I've had is just unrivaled and it has shaped my understanding of music immensely.

However, it was only this year when I begun to understand the power this site has. I suddenly met numerous people who have now become my close friends and with one of them I even went to Amsterdam. To plan a trip abroad with someone you met on a music site? It is incredible. However, the biggest thing is, I actually met the love of my life here, only few months ago. How? Through a random group. That's the power Last.fm has. You can meet your soulmate through a one in a million change of being in a same obscure group together and sharing a music taste.

With all that's been said about the new site design, I'd like to add that the reason why I'm angry about it the most is that now hundreds and even thousands of people won't get to have the same incredible experiences which I just described. The watered down and apprehensively simple design no longer encourages people to socialize, but instead it has turned into a shallow husk of it's former self and a parody of what made this site so magical and unique to so many people.
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Nico Havia

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  • Depressed

Posted 4 years ago

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Jon, Community & Customer Services

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Hi Nico,

Thanks for your feedback.

I'm sorry you feel this way about the new site layout, but I do understand where you're coming from.  The connections between users is fundamental to Last.fm and we're going to do our best in the coming months to reintroduce the ways you can meet and socialise with other music fans across the world, including the restoration of user groups, neighbours, and an improved taste-o-meter (to name a few). If you have thoughts on how these features and others could be improved over the old site, as well as making the design less shallow and watered down, we'd love to hear them.

Also, congratulations on meeting the love of your life through Last.fm -- that's wonderful news!  I wish you both all the best. :)
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Benjamin Schroeder

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If you have thoughts on how these features and others could be improved over the old site, as well as making the design less shallow and watered down, we'd love to hear them.
There are hundreds of posts here addressing this very issue!  :)
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Flexography

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. If you have thoughts on how these features and others could be improved over the old site, as well as making the design less shallow and watered down, we'd love to hear them.
Man, if only people provided those thoughts repeatedly in detail throughout beta, only to be completely ignored....
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John Paul Davies

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No one would be upset if you let us use the old website, while you finished this beta version. I'm upset that I can't use my events, I can't delete scrobbles, I can't modify my profile. I can't have images anymore, there's no more groups, and the website is TOO BIG.
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rotane

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If you have thoughts on how these features and others could be improved over the old site, as well as making the design less shallow and watered down, we'd love to hear them.
Yeah, it's not like we didn't try. Remember when last.fm had a forum? Remember when you posted your so-called "release notes" of the beta over the course of the last few months? Yeah? That's where you'll find a ton of feedback and suggestions. Sure, they are buried between angry comments, but we did try to be constructive. Until we realized you weren't really listening – for whatever reason.

we're going to do our best in the coming months to reintroduce the ways you can meet and socialise with other music fans across the world
I'm really trying to understand this. What's the point in releasing a totally unfinished product with only rudimentary features, when apparently your plan was to add all those features back in anyway? Don't you realize that this would only piss people off in the short run? Don't you realize that this only doubles your work load in the long run? (You built the site completely from scratch, only to have to re-build parts of it to add those old features back in. I mean, where was the master plan before you started the rebuild? Did you not plan to have Groups, Forums, Neighbours, etc from the start? This is what i mean by "twice the work" – and that's on top of having to deal with angry users.)
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Karel Mačalík

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Please allow us having "About me" profile description longer! Me and my lastfm-friends used to have here list of concerts we attended and we loved it! Two hundred characters are just not enough!

@maca89
(Edited)
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Coen

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I really don't understand why the site got released this early and why it takes so long to do almost nothing that seems to have a proper result. The only thing that seems to have happened since the release, is that we're able to see what we're listening now, we have this half-arsed about me section and we can shout again. 

Also, a lot of artist pages seem to be behind. What's that about?
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Nico Havia

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I do not have any faith in your development team unfortunately, Jon. The fact that you released the new site in such an unfinished state is worrying to say the least. People have provided you feedback on how to improve the site since beta but everything has been ignored.
(Edited)
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Svetlana Stričević

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I don't believe how they are making fools out of us. For PROPOSING IDEA how to make better new site there is a POST with designeer ho made perfect customization of that new layout.
but NO STAFF answered that post is here for days and person included images how he redesigned new thing and most users agree with that 'making better' idea.
why you didn't answer nor say something about it if you accept recommendations for better customization of site? 
on this post you can see it if you are interested in Ideas as you said:
https://getsatisfaction.com/lastfm/topics/last-fm-heres-an-idea-of-how-to-improve-the-terrible-beta-...

Jon
also we want friends back. this can't be replaced with followers. stop making music site as twitter and tumblr you won't get more famous to copycat things from other sites with another purpose.
no other way can be better for meeting new people in our life and with interesting or same taste in music is than - FRIENDS.
not followers.
Did you go to school? Do you know what means follower?
Musician can have follower. Bloggers can have followers, Picturers can have folllowers. But Ordinary person who listen music and store his/her taste on site. That person doesn't need followers or unfollowing.
(Edited)
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Lan Pham

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in the coming months
knowing this time frame you absolutely SHOULDN'T HAVE gone live with such underdeveloped product. You're halting all the social interactions these coming months thus killing the halfdead last.fm. No damn respect for the userbase that you have : /
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G.

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No, you don't understand where he is coming from, or at least some dumb suit at CBSi with decision power does not - otherwise you wouldn't have taken such a huge shit on the site. And i've been here since 05, btw. You just destroyed a loved site with a built in audience.
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david

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Why repair when its not broken and then give it out when its unusable?
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david

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Why repair when its not broken and then give it out when its unusable?
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krisAxe

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BS
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Whispered X (Spineshank155)

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The biggest problem is there is a lack of communication and the abrupt launch of the unfinished beta website. Had they waited until everything was restored it would have been a better launch but so far it's been messy. 
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Svetlana Stričević

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not just that. they absolutely didn't listen our FEEDBACKS hen we tried beta. They launched exactly SAME version without any explanation or correction, even if they had plenty of time, at least I gave feedback 1 MONTH AGO!
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Svetlana Stričević

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and I also understand you Nico Havia !! I also met sooo many friends from VARIOUS COUNTRIES around the globe :) 
and even friend who accepted me to stay at house in Paris, when I first time went there for Concert!
and such an trust from music site and people there! all because it was site like that and great people coming there enjoying music together. 
I really still can't believe how overnight something that good was destroyed and changed for nothing..
(Edited)
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Miss Margot Dominique

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I hope to see a better homepage, I want to see in my homepage about the new artists in my library. In my profile I want to see a number of different artists that I heard, I want the lists... 
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phoenixbloom

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Agree, we need lists lists lists on one page like before not big pictures!
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No Nrg

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Great post, Nico.

People used to rely on my events list to find out what was going on in my city. Now people will miss a lot of great shows in the "months" it takes to bring back event creation. Out of all the site functionality, events are the most time sensitive. Once you miss an event, you missed it for good.
(Edited)
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Adam Williams

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Totally with you here. The loss of events history, creation and sharing of events - even temporarily - has been a major pain. 

I can't help but feel that the way the page now looks, the adverts - and a number of spam ones included, by the looks of things - are more important than the actual content.
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danzag

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My sentiments, exactly. Response to this new website have been overwhelmingly BAD.

It makes it even worse when they say it could take MONTHS to restore functions that we were using on a daily basis on the older website.

Last.fm have been my favorite site for years, but not anymore.
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Alice83

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The so called "design" of the site is one of the worst jokes of all time. What were you thinking?! The site looks like shit, and that's the friendly description! Really, what is this supposed to be? A bad reference to the WHITE album of the Beatles, to the movie WHITE Men Can't Jump, or even to the band WHITE Lion? There's so much white on the site, it literally makes my eyes bleed. I cannot look at this longer than a few minutes. You'll gonna lose truckloads of users if you won't fix this VERY soon. Again: What were you thinking?!
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tapenoon

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are you by any chance using adblock? try and turn that off. what white? it's all covered in ads. 
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doppleganger

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So at least this one hasn't been closed down as "Not a problem"...yet!
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Keir Hardie

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There is now much more staff presence here than there was, which I appreciate. It is, however, getting hard to find critical threads that they haven't locked. The last.fm whack-a-mole game!
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krisAxe

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Great post Nico, thank you
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Sapphiria

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I've come across this post accidentally, but these are my thought exactly. I've been a loyal last.fm user for more than 10 years and only now I realize the power last.fm has (had?). It's been my main resource for looking up new music and tracking events on a regular basis.

First, I have to say that being a graphic designer currently and a developer in the past I do understand everything this update may have run into and an average user may not think of. I do realize a need to freshen things up, I can live with some new design and I even can imagine the pressure from investors/head office/whoever to launch the new version asap. I know all about time planning, deadlines, bugs, budgets and client-designer-developer communication. There is also one thing I know for sure: if you want to build a good user experience (these oh-so-popular words nowadays), you do not under any circumstances launch a crippled beta that still requires months to bring even old features back, forget any wonderful new ones. Months! That's a plain "don't give a damn" attitude towards all users. Even if there's pressure from investors there had to be some serious discussion about if they want to earn money and keep loyal users or lose everything. 99,9% of investors won't be happy but will agree to expand the time frame.

Even now under these circumstances it's not too late to start communicating. Personally I'd have a huge respect for last.fm for acknowledging the existence of a problem. There's nothing wrong with making a mistake (we all do) but it's a failure to pretend everything goes as planned. As desperate as it sounds, might still be a good idea to set up a fund, so that everyone could contribute their $1 and the team could outsource to speed things up.

P.S. Old homepage was probably far from being the most convenient but the new one is a plain visual clutter. I get lost in all those colored icons that mean nothing for me as a user. New band? Old band? Event? Video? I get so frustrated trying to recognize and process data that I don't want to look at that page ever again. Talk about user-friendly design now..
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Claw

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Beautifully said.
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Kim van Olderen

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Agree. But as a UX designer myself I do find it hard to accept the quick fixes they put into the website without thinking it through. I still see a lot of things that don't work, usability-wise and aesthetic-wise. 

It could have been executed WAY better. 
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Frankenrin

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Agreed on most of this, except for the fund part. I sure as hell don't trust them enough to spend any money on this anymore - they had weeks to address us in a blog post, or anything really, and at least acknowledge they've messed up, maybe clarify the cirumstances a bit. There's been nothing, and now it's way too late for anything like getting funding from users.
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Sapphiria

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I've read a lot of posts on this forum since writing this reply and I definitely take back the fund part. I was looking for a way to deal with this "we're a small team, so don't expect quick updates" thing but they don't need any of our help. I even cancelled my subscription so to hell with extra funding.

Actually, if anyone in charge believes this site is a burden, they should just kill it. Stop paying for hosting, domain name, maintenance costs, fire designers and developers. That's better than mutilating the old friend we all love. At this rate if there are no serious functional changes it will die anyway by the end of 2016. People will just stop visiting and scrobbling. It's impossible to make users make use of what's useless, pardon the triple pun. It will hurt, yes, but most of us will manage and move on, just save my time and hopes.
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Sapphiria

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@Kim van Olderen As it goes, good design is invisible, bad design is everywhere. I bet there are a lot of good designers at last.fm and we all shudder just looking at this. I wouldn't even think in 2015 anyone can make something so ugly and useless.

Actually there was nothing that wrong with the old version to slaughter it. Yes, it was somewhat dusty, not modern, without fancy adaptive design. So? Considering this is a data driven site, it just needed a smart touch up to produce a brilliant minimalist version easily opened across different platforms.
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Randy Roley

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I can agree with what is said here! I also took some IT at Kaplan University but, I know some HTML enough to build a Web Site of my own if I truly wanted to but even with that being said, I agree with what people are saying on the tech part of the comments and most average users would not possibly comprehend. I do miss connecting with all of my friends in the communities and also, what about the "About Me" sections of our profiles? Are we all gonna have to  re-type all that stuff out again? I have to say that, I personally think that maybe you guys should have waited another few months before actually releasing this new version of last.fm. At least awaited till you had sorted out all of the bringing of the old features back like the Groups and Forums! You all keep on saying how you are trying to figure out ways of bringing back the old groups and things to work with the new version of the Site? Maybe all of this should had already been figured out prior to the releasing of the beta? I do like the different colored backgrounds because they are much easier on my eyes. 
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Dirk Van Wonterghem

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Indeed. And now their new Android app is even worse.
All functions except for scrobbles are gone and you get cbs adds instead :-(
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Sapphiria

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I haven't been using the original mobile app at all (laggy & useless) and certainly don't plan to start now but when I opened my last.fm page on the phone I was dumbfounded. I was ok with beta as a sneak peek at what's supposed to be under heavy development. It's ridiculous I'm getting so sad over some website but obviously it means much more to me than I realized (to all of us I suppose). Ten years, damn it.

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