Scrobble count issues

  • 6
  • Problem
  • Updated 6 months ago
Hi! So, last night I scrobbled Louam's album for the first time, it contains 10 tracks, each of them scrobbled once, so the correct number of plays displayed should be 10.  However....

On the artist page, it says I have 18 scrobbles

On the other hand, my library says I have 11 scrobbles, with "Mesmerize Me" being scrobbled twice.  Also, notice that the album has 15 plays instead of 10.

On the track page, "Mesmerize Me" has the correct amount of plays, which means it wasn't duplicated when scrobbling.

Now, the funny thing is:

My "Last 7 Days" library displays the correct amount of scrobbles,,,

...while my Overall library doesn't!

Does anyone have an insight on this? I noticed this also happened to another artist I scrobbled for the first time last night (can't remember who), so it might be something related to artists scrobbled for the first time? I'm not sure.  My username is sober- and I'm scrobbling via Musicbee (not sure if it has any influence on this issue).

Also I really wanted to say thank you for all the hard work you all have been putting into this site.  I really love and I wish all the best for the website and everyone involved in it =) have a nice day.
Photo of Streed


  • 3 Posts
  • 0 Reply Likes

Posted 6 months ago

  • 6
Photo of Jon

Jon, Community & Customer Services

  • 4770 Posts
  • 3567 Reply Likes
Official Response

This is a display issue with charts falling out of sync and not showing the correct scrobble count on some pages.  Your actual scrobbles have not been affected.

Our engineers are aware of the problem and are working on a fix, which we expect will go out early next week.  Sorry for any inconvenience caused by this in the meantime.

For more information, this problem is being tracked and discussed here.