Scrobbling on Samsung Galaxy devices

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Just a quick note if you're using a Samsung Galaxy device (I'm using 6) -- power saving and app optimisation modes can both cause problems with scrobbling.  This is might be because the app runs in the background, but also seems to affect apps which scrobble natively as well (e.g. spotify and tidal).  

If you encounter problems on these devices, we recommend turning power saving off while scrobbling, and disabling App Power Saving / Optimisation for the app.

You can turn power saving off via the notification drawer.

App optimisation / power saving is found under your device's Battery Settings (Settings -> Battery -> Detail).  Find the app, tap to edit the setting, and choose Disabled.
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Jon, Community & Customer Services

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Posted 3 years ago

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