Scrobbling problems

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  • Updated 4 years ago
Merged

This conversation has been merged. Please reference the main conversation: Problems Scrobbling (scrobbles stuck in cache, including iPod, CloudScrob)

I am experiencing a problem with connecting to Last FM. I can scrobble the tracks and they are now in the Cached tracks of the scrobbler but don't get to My library. When I click on RECONNECT, nothing happens. What is the problem? I've had it for 2 days now. 
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Egor Chebotarev

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Posted 4 years ago

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Jon, Community & Customer Services

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Official Response
Hi, sorry to hear this.

The first thing we'd like you to try is to disconnect the client from your account (Tools -> Options -> Account tab -> remove), then restart the client and reauthorise your user account.  Early indications suggest that this resolves the problem for most people - however, if that doesn't work, let us know and be sure to provide as much information as possible (username, you can even attach your log file your post if you wish).  Thanks. 
(Edited)