Scrobbling problems

  • 50
  • Problem
  • Updated 5 years ago

This conversation has been merged. Please reference the main conversation: Problems Scrobbling (scrobbles stuck in cache, including iPod, CloudScrob)

I am experiencing a problem with connecting to Last FM. I can scrobble the tracks and they are now in the Cached tracks of the scrobbler but don't get to My library. When I click on RECONNECT, nothing happens. What is the problem? I've had it for 2 days now. 
Photo of Egor Chebotarev

Egor Chebotarev

  • 5 Posts
  • 0 Reply Likes

Posted 5 years ago

  • 50
Photo of Jon

Jon, Community & Customer Services

  • 5415 Posts
  • 4101 Reply Likes
Official Response
Hi, sorry to hear this.

The first thing we'd like you to try is to disconnect the client from your account (Tools -> Options -> Account tab -> remove), then restart the client and reauthorise your user account.  Early indications suggest that this resolves the problem for most people - however, if that doesn't work, let us know and be sure to provide as much information as possible (username, you can even attach your log file your post if you wish).  Thanks.