Some scrobbles are not being saved

  • 2
  • Problem
  • Updated 6 months ago
  • (Edited)
Hello, I started using Last.fm in february and this has been an ongoing issue so far. I listen to a full album, it says of every song that it has been scrobbled but only, lets say 7 of the 10 songs of the album are actually being scrobbled and shown on my page. What's going on? Is it a current issue that more people are having due to maintenance? I hope that someone can help me out with this, it's frustrating. I use Spotify and the android app to scrobble. My Last.fm username is rubenroelsma. Also, in the app, whenever I want to see my recent scrobbles it always says "server unavalilable" so I have to check it through my browser. Thanks in advance!
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Ruben Roelsma

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Posted 6 months ago

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Jon, Community & Customer Services

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Official Response
Hi Ruben, so there's nothing wrong with your account as far as I can see -- the reason that third party site and the android app aren't working properly is because you have your recent tracks set to private.  You can change this setting here: https://www.last.fm/settings/privacy 

This is definitely a bug as far as our app is concerned (it shouldn't show an error), but I would say the api is doing the right thing (third party apps shouldn't be able to query a user's scrobbles if they've set them to private).

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As for the problems with scrobbling, are you still having issues with this?  Lately (certainly last night, and on the 12th when you reported problems) we've been experiencing performance issues / lag which has prevented scrobbles from showing up immediately.  That should have cleared up now, but we expect there might be further problems until we deploy a fix for that in a few weeks time.  So it might not be a problem with your app or device, but simply because we were experiencing problems on our side.

In addition, the android app definitely has a problem scrobbling Google Play consistently, and it's a bug we've not been able to pin down yet.  I'm not aware of it affecting Spotify as well, but we have a developer version of the app which seems to work better for some people - you can get this here (it requires an additional permission because it creates a log file on your device).  Failing that I'd recommend using Scroball - I've always found it to be pretty reliable.
(Edited)