Some scrobbles are not being saved

  • 2
  • Problem
  • Updated 6 months ago
  • (Edited)
Hello, I started using in february and this has been an ongoing issue so far. I listen to a full album, it says of every song that it has been scrobbled but only, lets say 7 of the 10 songs of the album are actually being scrobbled and shown on my page. What's going on? Is it a current issue that more people are having due to maintenance? I hope that someone can help me out with this, it's frustrating. I use Spotify and the android app to scrobble. My username is rubenroelsma. Also, in the app, whenever I want to see my recent scrobbles it always says "server unavalilable" so I have to check it through my browser. Thanks in advance!
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Ruben Roelsma

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Posted 6 months ago

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Jon, Community & Customer Services

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Official Response
Hi Ruben, so there's nothing wrong with your account as far as I can see -- the reason that third party site and the android app aren't working properly is because you have your recent tracks set to private.  You can change this setting here: 

This is definitely a bug as far as our app is concerned (it shouldn't show an error), but I would say the api is doing the right thing (third party apps shouldn't be able to query a user's scrobbles if they've set them to private).


As for the problems with scrobbling, are you still having issues with this?  Lately (certainly last night, and on the 12th when you reported problems) we've been experiencing performance issues / lag which has prevented scrobbles from showing up immediately.  That should have cleared up now, but we expect there might be further problems until we deploy a fix for that in a few weeks time.  So it might not be a problem with your app or device, but simply because we were experiencing problems on our side.

In addition, the android app definitely has a problem scrobbling Google Play consistently, and it's a bug we've not been able to pin down yet.  I'm not aware of it affecting Spotify as well, but we have a developer version of the app which seems to work better for some people - you can get this here (it requires an additional permission because it creates a log file on your device).  Failing that I'd recommend using Scroball - I've always found it to be pretty reliable.