spotify scrobble not working

  • 26
  • Problem
  • Updated 10 months ago
  • In Progress

It has been two weeks that my spotify scrobble does not work. I have already cleared the browsing cookies, I reinstalled and the application did not work. My user is mariianamarinho
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Mariana Marinho

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  • frustrated

Posted 10 months ago

  • 26
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João Sileo

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the same is happening to me... but it stopped working today 
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Ain maxain

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Same problem here but with offline spotify, i have premium and it dont scrobble when i go out and lisent music
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solitaireartist

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Scrobbling from a premium Spotify account is failing for me as well.  User name: solitaireartist.
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Jon, Community & Customer Services

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Official Response
We're checking this now, there might be a wider issue.

edit: I just checked the graphs, and it looks like a problem started around 15:20 UTC - - I've flagged this with our developers.

edit2: The service has been restarted and is starting to recover, but will take some time for your offline scrobbles to come through.
(Edited)
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Mariana Marinho

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scrobbles are coming back slowly, with a little delay. Thank you for your help
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Shyames

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For me it was ok early in the afternoon but now it's not scrobbling - not from the phone, not from desktop... And I'm getting tired of reconnecting every few days because there are always some issues... why is that it crashes so often?
My last.fm: Miharunia
I use spotify premium: 11129107008 
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Lucas Almeida

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This reply was created from a merged topic originally titled Scrobble from spotify.

Ok so when will the scrobbling thing with spotify will start working again because I can't scrobble since october 18 and I did everything you guys told us to do and its not workingggggg im crying because theres so much songs to scrobble ;-;
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STARBOY -

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This reply was created from a merged topic originally titled The Spotify scrobbling isn't working at the moment..

I've reseted it already, a couple of times. 
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Sytze Kuipers

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This reply was created from a merged topic originally titled Spotify desktop scrobbles have a 30 minute delay.

I'm having this problem on my desktop only. There seems to be a 30 minute delay between me playing the track and the scrobble, and the track has to be played whole. On my phone, scrobbling works fine.
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Shyames

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This reply was created from a merged topic originally titled Spotify scrobbling doesn't work!.

Spotify scrobbling crashes for me every few days. I have to constantly disconnect and reconnect, close and open the desktop app again... I'm getting really tired of this... I frequently check the app for updates, I have windows 10 system, I sometimes listen on my android as well. But it very rarely works when I first open the desktop app. I have to work it up for 5-10 min with connecting, changing from mobile to dekstop... and that's for the last few months... And today, another crash - will it ever work normally? Without disconnecting/reconnecting every morning?
My last.fm: Miharunia
I use spotify premium. User: 11129107008 
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Lucas Almeida

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Soooo I have to disconnect and reconnect from time to time for it to work right, but I guess I'm getting used to this
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cmb

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You've merged the following topic with this one: https://getsatisfaction.com/lastfm/topics/spotify-scrobbling-doesnt-work

However, these are separate issues. The issue we're discussing in that topic isn't a recent temporary outage, it's something that has been an issue from the very beginning of the new Spotify scrobbling system being introduced - if Spotify freezes and needs restarted, or often when I restart my computer, I find that scrobbling stops working and needs to be disconnected and reconnected, and Spotify restarted again, before it restarts. Any chance you could provide any answers for this?
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Mariana Marinho

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the problem is that even if I disconnect and connect the spotify, it does not work, it even stopped working again two days later
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Haig Khachatrian

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I've noticed I'm having this problem when I listen at home but it's fine at work.  At home, I listen through Sonos but I listen on my desktop at work.  Is there any way to "fix" this on my own?