Spotify scrobbles not working from any device

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  • Problem
  • Updated 3 months ago
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Harrison Marshall

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Posted 4 months ago

  • 21
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Giulio Molinario

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The Whole website is down and no one seems to care. Fantastic, Last.fm
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Alex

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Indeed, the lack of feedback is pathetic. What's the point in having these forums when no one from the Last.fm side bothers to become involved here? It's been 20 hours.
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Giulio Molinario

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Yeah right now for me it's all working, but i think it's just a random case!
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BlissFulLife

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Website not working again and I haven't had any scrobbling in over 24 hours
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Giulio Molinario

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Now i got problems, dead for half an hour.
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J2326

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Yeah this is getting rather annoying at this point. Just incase these songs arn’t getting cache’d I’m glad I made a list of what’s been played so I can scrobble them when the issues been resolved
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Michael Edwards

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Disconnecting and reconnecting on the Last.fm app page resumed the scrobbling but I lost 30 hours worth of scrobbles.
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Michael How

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Not sure whether to do this as well or wait it out if it'll be fixed so I don't lose the scrobbles
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Michael Edwards

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Since this won't get fixed over the weekend, I decided to lose 100 or so scrobbles rather than take the chance that I'd lose many more.
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BlissFulLife

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So is disconnecting the only solution? I saw on Twitter that last.fm said that everything was OK on their end. That would lead me to believe that there is no fix to this problem other than disconnecting and reconnecting
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Alex

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Based on the Twitter correspondence, it looks as though they are still in the denial stage. For anyone wanting to attempt to fix this by disconnecting and reconnecting their Last.fm and Spotify accounts (under Settings > Applications on the Last.fm website), lost scrobbles can be manually resubmitted using one of the following: 

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Daniel Vágner

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Having the same issue since thursday evening. Don't want to lose my scrobbles so could you guys at last.fm fix this? Thanks.
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Daniel Vágner

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Update - scrobbling works again and none of my scrobbles has been lost. Huge thanks to everyone at last.fm central!
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J2326

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Spotify is now working for me, and most of my scrobbles are accounted for (Mainly yesterday and last nights sessions) except the ones that I heard minutes before this issue started and the hours following of the same day. Looking good though!
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Michael How

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Nope, still not working for me :( should I disconnect/reconnect? I don't wanna lose my scrobbles. Last.fm, help?
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Michael How

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Fuck it, just disconnected/reconnected now as wanted to get this shit sorted, and this has fixed the issue. Would be nice to hear if this could or would have been resolved otherwise in a way that would have kept my Spotify scrobbles since Thursday, as it's a bit of a shame since resolving the issue via disconnecting/reconnecting means you lose all the scrobbles since the issue started. And this has happened at least a couple of times now quite recently.
(Edited)
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carnagexcandy, Moderator

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From what I know disconnecting/reconnecting does not mean you lose scrobbles. How you lose scrobbles is by not doing it early enough. Since Last.FM and Spotify work in such a way that only the last 50 songs are cached, it's always best to disconnect/reconnect as soon as you see an issue.

There is a quick guide on how to troubleshoot Spotify issues here: https://getsatisfaction.com/lastfm/topics/spotify-scrobbling-beta
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Michael How

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Having just disconnected/reconnected, I've lost all scrobbles since the issue started. I would have scrobbled at least 50 songs since the issue started, and now that I've done this none of the tracks I listened to since then have been scrobbled, so if they were cached I guess the disconnection/reconnection process resets this and you lose everything cached as a result... ?
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carnagexcandy, Moderator

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I've never heard of a blatant reset. I'm not a Spotify user, but I'm always reading issues/solutions reported in the forums. I know scrobbles can take awhile (sometimes a few hours) to reappear.

On the off chance they don't and you know what you've scrobbled, you can manually add them with Open Scrobbler: https://openscrobbler.com/

I think in the end the answer is if you see an issue regarding Spotify and nothing is being scrobbled; disconnect/reconnect. That way you won't lose days of scrobbles while waiting. Another moderator gave this answer and I think it's a fair assessment of the situation:
It's worth bearing in mind that issues with Spotify scrobbling are not necessarily at the Last.fm end. The way that scrobbling works with Spotify now is due to Spotify's decision to remove scrobbling from their application, and Last.fm can only work with their API, including the limitations their API presents.
(Edited)
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Michael How

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Thank you for your replies!
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Giulio Molinario

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(Edited)