Spotify Scrobbling (Beta)

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  • Updated 2 days ago
  • (Edited)
Hello everyone,

We've created a new way to scrobble with Spotify. Instead of configuring each application or device separately, you now only need to link Spotify to Last.fm in your applications settings page. Once connected you'll be able to scrobble wherever you use Spotify. This brings back scrobbling to Spotify's web player, and opens up the ability to scrobble from Spotify Connect devices like games consoles, TVs, Amazon Echo, etc.

This new feature is in beta, and there are some known issues, so please read the following before connecting:

Known issues:

Local files don't update "Scrobbling now"

Scrobbling local files is now supported (provided tracks have a valid artist and title id3 tags), however 'Scrobbling now' isn't currently displayed.  This means if you mostly listen to local files on Spotify, it can appear as if you're not scrobbling until the tracks finish playing.  This will be fixed in a forthcoming update.

Offline scrobbling is limited to the last 50 tracks played

This is due to the fact that the Spotify API only allows us to access the last 50 tracks from your play history.  

(Spotify free) Tracks don't scrobble until the adverts finish

This happens because the tracks you play in Spotify aren't actually scrobbled until the next track starts.  

Occasional double scrobble

We're aware of some instances where a track you've previously played will be resubmitted to your profile at a later time by the offline scrobbler (usually when you open spotify in another device and play a track).  We've fixed the vast majority of cases where this can happen, however there are still some rare cases where it's can happen still -- typically for tracks that have been played for over 30 seconds and then paused for over 30 minutes.

Scrobbling works initially, but then you keep getting 'disconnected' on a regular basis 

We've been investigating this issue thoroughly, and have been taking steps to mitigate it where we can.   We're still trying to determine exactly what triggers this problem, but suspect that the underline issue is something to do with the way Spotify handles tracking and switching between devices.  We also believe it's more likely to happen on older / slower systems, and when resuming tracks that have been paused for over 30+ minutes. This problem has been flagged with Spotify to investigate as well.

If you encounter this issue, we recommend the following:
  • Play the track all the way through and let the next track start -- in some cases "Scrobbling now" isn't displayed correctly when you start a session, but the track will still scrobble. Scrobbling will work normally from the second track onwards.
  • If that doesn't work, we recommend that you Close down / exit the Spotify application and then restart it.  In most cases this should fix the problem.  
  • Actively switching to another device (e.g. mobile to desktop, or vice versa), or opening the devices menu and starting a track, can also fix the problem.
  • If that doesn't work, please go to your Last.fm application settingsDisconnect Spotify scrobbling, and then Connect your account again. 

Scrobbling from Spotify isn't working anywhere

Some users have also reported that they cannot scrobble at all from any device, or that while it's working OK from mobile, it's not working from desktop.  We're aware of your feedback and are looking into it. 

Some things to double-check:
  • You're using the latest version of Spotify.  
  • The Last.fm login is no longer available from the 'Social' heading of Spotify settings page (this is expected). If it's still there, please disable it and update your Spotify app.
  • You're connected to Spotify Scrobbling here: https://www.last.fm/settings/applications
  • On the same page, where it says "Connected as", you're linked to the same Spotify account you're using on your device.
  • In your Spotify account settings, "Last.fm Scrobbler" is listed as an approved application.
We've heard unconfirmed reports that logging out of Spotify and back in again can help, as can resetting your Spotify password.  It's also been suggested that logging into Spotify via email & password, rather than through Facebook can fix the issue, though we've yet to verify this.

----

We'll update this post as these issues get fixed. If you notice any other problems, please let us know in the comments. 

When reporting a problem please let us know the following details:

  • Your Last.fm and Spotify usernames
  • Which device / OS are you encountering the problem on? (desktop or mobile)
  • What is the version number of the Spotify app you're using? (found in the settings page on mobile, and help -> about Spotify on desktop) 
  • Are you using a Spotify free or premium account?

Cheers,
Team Last.fm
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James Scott, Web dev lead

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Posted 2 years ago

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elsvenjo

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No offline scribbling. This is hopefully not your best answer. You may as well switch last.fm off.
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Jon, Community & Customer Services

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Offline scrobbling support is being worked on.
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Asdf Gfss

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This isn't working for me. I have connected to the Spotify Scrobbling (Beta) and it says it is connected as dom2557 which is my spotify account.
Still, nothing scrobbles for me.
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Jon, Community & Customer Services

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What's your last.fm username?
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Asdf Gfss

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micheie
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Asdf Gfss

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I keep trying to disconnect and reconnect to it but it's still not scrobbling. I'm not sure what to do, but I can't scrobble any local files with the regular connector either. I just want to be able to scrobble my local files again.
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Jon, Community & Customer Services

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As mentioned above to Charles, the beta doesn't scrobble local files at this time.  Right now we're working on offline scrobbling support, and I'm hoping it's also going to do local files as well.  
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Asdf Gfss

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So basically what you're saying is I have no way of scrobbling my local files until you find a solution? and how long will that take?
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Jon, Community & Customer Services

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Currently Spotify doesn't send us any information on local tracks, so we can't scrobble them.  For now, we recommend using a different media player for local playback scrobbling.  
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Ewa Miszczak

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Hi, non of the given solutions seem to solve my problem that is no scrobbles saved since the end of October 2017... It all worked just at the beginning. They go through as I can see them here while I am listening to my music on Spotify.  I tried disconnecting/reconnecting/ changing settings in all possible (at least to the best of my (poor) knowledge about it) and suggested ways.  Is it possible for you to check my account and solve whatever the issue might be? thanks in advance! (sorry if I am writing in a wrong thread but  I can't even properly name the problem)
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Jon, Community & Customer Services

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Hi Ewa, if scrobbling stopped suddenly in Spotify without any obvious reason, please try changing your last.fm password in your account settings (https://www.last.fm/settings/account), and see if that helps.   

If that doesn't work, can you please tell me your last.fm username?  Also, have you connected to your spotify account in your settings here: https://www.last.fm/settings/applications
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Ewa Miszczak

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I did both before I wrote the post and it didn't help... my last.fm username is: E-wu

thanks!
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Mikhaela

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Same here.  I switch between an iPhone and a Windows 10 PC with Spotify connected to my last.fm account. Changed my last.fm password. Rebooted Spotify, reentered my creds, nothing. last.fm only recognizes what's currently playing but doesn't list it under Recent Tracks even after I've played my entire playlist. Please help.
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Lars Jansson

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Spotify only scrobble randomly to last.fm (about 50%). I ́ll tried both the beta as well as the "traditional" connect on spotify desktop. I ́ll also try to log out/log in  lastfm, and the same on spotify desktop, which i ́ve also restarted. Nothing helps  Username:lapeja
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Lars Jansson

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I still have the same problem. Scrobbling don ́t work properly on any scrobblers. Username:https://www.last.fm/sv/user/lapeja
(Edited)
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Jon, Community & Customer Services

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>>>Scrobbling don ́t work properly on any scrobblers.

Can you be more specific please, which ones are you referring to?  

With the spotify scrobbling beta, can you please enable that (and disable last.fm from your spotify client preferences) and then try playing an album from start to finish.  If a specific track doesn't scrobble can you try playing it several times to see if there's an issue with the track itself, or something else.  If the problem is with a specific track, please double check that it's not considered a local track (Spotify doesn't send us this data) -- if you look for my post earlier in the thread, you can see which ones won't scrobble because the artist and album name will be greyed out in your play queue.  
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Lars Jansson

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Scrobbling fails both in beta scrobbler and when last.fm is connected in the  spotify client preferences.  Local tracks , don ́t seems to be the  main problem. Some tracks does not scrobble even when I play streamed  albums on spotify.  The latest one was "Amercan stars  n bars" by Neil Young (about 5 hours ago). The problems started about two weeks ago.
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Lars Jansson

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Looks like the problem is spotify ́s later uppdates.  Everything works fine with an earlier version.
(Edited)
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onecool

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This does not work for me at all. How can I fix this?
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Kevin McDonald

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Been having this problem for the past 4-5 days now. Using the desktop app (as I always have). Have tried changing passwords, logging in and out, connecting/reconnecting my accounts and all sorts. Only scrobbles about 50% of the time now. Very frustrating after having practically no issues scrobbling with Spotify for years.
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Elliot Robinson

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Does this coincide with a recent Spotify update your end? Or maybe another piece of software/Windows update that may have caused a conflict?
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Michael Singer

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Interesting, I updated my Spotify apps (Windows & Android) yesterday and today and now the beta scrobbling doesn't work.
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Jon, Community & Customer Services

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There was an issue with this yesterday on Spotify's side.   Please try again -- it should be fixed now.
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Claudia Carreño

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I use the player of the website (youtube) when I'm at my work, and it doesn't scrobble with some artist, I mean for example, I check the plays of some artist after I listen it some of their albums and the numbers don't change, so I checked on the dates, and it doesn't  show there either
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Tiago Paulino Xavier

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Last.fm is only scrobbling about half of what I listen on Spotify. I don't have local files, I'm only streaming albuns/songs from the Spotify Desktop client. I tried using the Spotify WebPlayer but I get the same result. I didn't experience this issue with my Iphone Spotify app or at least I didn't notice it. Sometimes I have to restart the same song 4-5 times so it can finally appear on my last.fm profile page. This is very frustrating as sometimes I listen to an album from beginning to end and only 3-4 tracks are scrobbled and the others are completely lost. They are not cached. In years using Spotify I've never had a problem. This issue started a few weeks back. Any suggestion?
(Edited)
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Hans-Jürgen, Moderator

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Are you using the new Beta Scrobbling feature by Last.fm or the internal scrobbling option of their desktop client? Which version number does it have?
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Taylor Rust

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The Beta scrobbler doesn't work for me -- I've tried disconnecting and reconnecting on the settings page as well as disallowing access through my Spotify account. Any other solutions? The in-app Spotify scrobbler works fine.
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Jon, Community & Customer Services

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Hi Taylor, what's your last.fm username?  What happens when you try to connect in your settings, does it connect ok, or is there an error message?  
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Taylor Rust

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Thanks, Jon - user name is taylorrust01. It successfully connects in settings and doesn't give any errors.
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Jon, Community & Customer Services

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 And nothing happens when you start music in Spotify?  No "scrobbling now" message under recent tracks?  
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Taylor Rust

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Correct :/ 
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Jon, Community & Customer Services

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Hmm, everything looks fine on our side -- we can see that you're connected ok.  You only have one spotify account, right?

Can you please try resetting your Spotify client, and try more time? (please make sure it's not a local track, also)
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Taylor Rust

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Correct, I only have one spotify account.

I reset the last.fm access to spotify, logged out and back into spotify - I'm listening now and it still doesn't seem to be working... I appreciate the help though!
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Jon, Community & Customer Services

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Hi Taylor, we're looking into this, but to confirm - you definitely quit and restarted the spotify client (not just logged out and back in again).
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Taylor Rust

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Correct - I logged out through last.fm applications, removed access to Scrobbler through Spotify, deleted the Spotify app then re-did all of the above. Anything I'm missing?
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Jon, Community & Customer Services

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I don't think so - it might be something we have to raise with Spotify though.   Can you please let me know your device & operating system, and the Spotify version you're using please? (e.g. on desktop it'll be under "Help -> About Spotify", and look something like 1.0.73.345.g6c9971ef; on mobile it should be under Your Library, settings cog, About).  Thanks!
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Taylor Rust

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Spotify version 8.4.38.634
iPhone iOS version 11.2.1
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Jon, Community & Customer Services

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Thanks, I'll forward this on to our developers.  If possible, would you mind trying on either the desktop or web spotify and see if that works at all?  It would be good to figure out if the issue is with your account, or the iphone app specifically.
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Taylor Rust

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So it actually does work on both the desktop and web players, so the only problem child is mobile (which unfortunately accounts for 99% of my scrobbles). Any chance this has to do with the mobile carrier (which is Sprint)?
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Taylor Rust

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Hey Jon, any updates here?
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Jon, Community & Customer Services

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Nothing too promising I'm afraid -- the issue from our side is that we're not getting any messages from Spotify when you listen to music on this particular device.  It's either an issue with Spotify, or something particular with your device.

>>>Any chance this has to do with the mobile carrier (which is Sprint)?

Possibly... connection quality might be the issue here, and we've yet to enable offline scrobbling.  Local files are also not supported. 

If possible, things to test would be the following:

- Connected to a strong wifi signal
- Using the same Spotify account, but on a different mobile device / carrier
- Using the same device, with a different spotify account.

If it's a problem with your network, this might be fixed once we enable offline scrobbling.  
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Taylor Rust

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Thanks, Jon -- I've tried on both cellular service and wifi so unfortunately it sounds like it's my device or account. I will try those other options you listed.

Appreciate the help though!
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Sophia

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I've got a similar problem when scrobbling through the Spotify Desktop Client on my MacBook. The first couple of scrobbles are all fine, but at some point it just stops saving the tracks I've scrobbled. The track I'm currently listening to appears in my list of the latest scrobbles, but as soon as I refresh the page it is gone. I tried disconnecting and reconnecting Spotify, emptied the cache and so on, but it still doesn't work properly. I've had this issue for several days now.
On my iPhone it's all fine though.
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Hans-Jürgen, Moderator

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Today Spotify Beta Scrobbling does not work for me, possibly because something is wrong with my Facebook login to my Spotify account right now, as I cannot log into the Spotify Community either. So other Spotify accounts created with a Facebook login might also have problems with Beta scrobbling, please mention this in your report if you use Facebook to login, too.



Enabling internal scrobbling in their desktop client still works though.
(Edited)
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Michael Singer

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Same here. I can login to Spotify with my Facebook login though when I tried, so I cannot check if this had been broken on my account too.
The beta scrobbling has been cut of since about 11:30 or so.
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Hans-Jürgen, Moderator

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You can try to delete Spotify in your Facebook connected apps, then reconnect again. See also this Community thread:

https://community.spotify.com/t5/Ongoing-Issues/Facebook-Login-Login-Error-There-is-an-error-in-logg...
(Edited)
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Michael Singer

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Thanks. This ought to help with today's scrobbling issue too?
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Hans-Jürgen, Moderator

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Yes, it does for me at least, I'm scrobbling with the new Beta feature and the Spotify desktop client again.
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Michael Singer

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Not for me I'm sorry to say. Been listening today via a Connect device and my Android phone, no scrobbles from those 2.
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Hans-Jürgen, Moderator

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Too bad, I just checked again with the Spotify web player, and it also scrobbles again for me.

Did you delete Spotify in your connected Facebook apps and tried to log in again? And also disconnect from Beta Scrobbling in Last.fm and reconnect there again afterwards?
(Edited)
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Michael Singer

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Cheers Hans-Jürgen, that appears to have helped. 
I deleted Spotify from my Facebook apps before which didn't help but disconnecting and reconnecting the beta scrobbling did.
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Hans-Jürgen, Moderator

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Yes, as the broken Facebook login for Spotify also prevented the connection to Spotify Beta Scrobbling with Last.fm. Thanks for confirming.
(Edited)
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Hans-Jürgen, Moderator

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Interestingly Deezer accounts created with a Facebook login have the same problem logging into their desktop app. They say that changes in the new Chrome version (and Opera using the same browser engine) are causing this problem, and Facebook would already work on this. See this support reply on the Deezer forum.

So again the temporary solution: if you have created your Spotify account with Facebook, Spotify Beta Scrobbling can break without warning in Chrome and Opera, and you should check if you can still use your Facebook login for Spotify apps, e.g. their web player or also their community. If not, remove Spotify from your connected Facebook apps and relogin to Spotify with your Facebook account. Afterwards disconnect and reconnect to Spotify Beta Scrobbling in your Last.fm applications settings.
(Edited)
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mupet0000

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Randomly stopped scrobbling completely 2 days ago. No reason and no way to know without looking at my last fm profile. Disconnected and reconnected and its now working again.

Seems completely random. Can't wait until this feature is out of beta as it's exactly what I need, when it's working.
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Michael Singer

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In the settings the feature doesn't mention its beta status anymore, is this significant in any shape or form?
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Jon Hammersley

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I notice this too last.fm and in the last hour, it’s just stopped scrobbling, I have tried to disconnect / revoke access / reconnect to no avail; not working anymore
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Michael Singer

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Same here, the scrobbler seems broken at the moment.
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Jon, Community & Customer Services

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We're aware of the problem, it should be working again in a few minutes.
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Jon, Community & Customer Services

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It's working for me now, sorry about brief disruption -- we're investigating what happened.  As for the significance of removing the beta from the setting, for all intents and purposes it's almost production ready (we need to enable offline scrobbling), but there are a few things left to test (like what just happened), before we can start drawing more attention to this feature. 

But right now, please use it, please stress test it.  If you have various devices (like games consoles, amazon echo) please try these also.
(Edited)
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Michael Singer

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Thx Jon, will continue to do so. Say "hi and thanks" to the team, while this feature isn't significant in the grand scheme of things, it certainly is a MASSIVE plus for you guys and even more for Spotify (whose job you do in enabling this imo).
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Dean

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Have issues scrobbling from mac client after upgrade last week (I seem to remember) - can intermittently get scrobbling to work, tried disconnecting/connecting profile in spotify app and Spotify Scrobbling on last.fm settings.  Seemed to like it when I opened spotify in my browser, but played from the mac spotify app, but even that is sketchy!  Most times nothing show up in the sroobles tab, but when I attempt the web browser/spotify app hack - I see this in the scroobles tab.




Also shows up older tracks that I have scroobled/been trying to

(Edited)
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Jon, Community & Customer Services

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Hi Dean, there was a brief outage with Spotify scrobbling around the time you posted.  If Spotify scrobbling is still not working, can you please reconnect with Spotify in your account settings here, and then try again?
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Dean

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Hey thanks for your reply - managed to get it working again, cheers!
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Dean

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Hi again - seems like I cannot get the scroobling to work again, followed all the steps etc - but really cannot get anything to work from Spotify desktop on my mac - can get the scroobles from the Spotify app on the phone.
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Jon, Community & Customer Services

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Hi Dean, what is your last.fm username?  Can you remember roughly when it stopped working?  
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Dean

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https://www.last.fm/user/D-I-N

I think it stopped working around midday on Friday - sroobled a podcast from itunes, then tried to play tracks via spotify and they were not logging.  Have made multiple attempts to reconnect etc since then - now listening to local files via itunes
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Jon, Community & Customer Services

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Thanks Dean, is it just local files your trying to scrobble on spotify? Because I'm afraid that's not currently supported at the moment.  Regular spotify streaming should scrobble though.
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Dean

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Nope, scroobling local files now via itunes - as spotify scroobling (non local files) is not working for me.
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Hans-Jürgen, Moderator

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Try to open the Spotify web player parallel to their desktop client, then switch playback with the Spotify Connect feature in the desktop client to the web player and check if it is scrobbling with the new beta scrobbling feature. Then switch back to the desktop client  with Spotify Connect and check again. This worked for me on Windows 10 a few moments ago.
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Dean

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Hi there, great idea - just gave it a try, still not able to get the scroobles from Spotify to work, nothing coming through from the web browser or the mac Spotify client.
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Dean

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Still not able to get this to work - any ideas on what is going on?
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Jon, Community & Customer Services

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Hi Dean, I've asked Laurie to look into this for you.
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Jon, Community & Customer Services

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Hi Dean, we're not seeing anything obviously wrong with your account.  Laurie tested the connection between your account and spotify and it everything seems to be working normally.  If you're still having issues, we suggest revoking access from your Spotify account settings https://www.spotify.com/us/account/apps/ , before reconnecting in your last.fm settings.  Also please make sure your Spotify client is up to-date as that might cause issues too (I'm using version 1.0.77.338.g758ebd78).
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Dean

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Hi again - I revoked the access from the spotify account, then when I reconnected via last.fm, I had to verify - after which the scroobling started working again, thanks!
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Jon, Community & Customer Services

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Great to hear!  I'll have remember that in case anyone else encounters the same issue.
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Adrien Neumann

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Local files doesnt work |:
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KatyLB, Moderator

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This is a known problem with scrobbling, local files don't work at the moment (they also don't work via Spotify's built-in scrobbler as local file plays aren't submitted by their software).
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Adam Bielski

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That's not true about Spotify's built-in scrobbler, I had many scrobbles from local files on Spotify
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dancingmongoose

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Having to disconnect and reconnect every time you have an outage is going to get old real soon
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Jon, Community & Customer Services

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Yeah, we're working with Spotify to iron out the stability issues so that this stops being an issue.  Sorry for any inconvenience in the meantime.
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Laurie, Developer

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Hi everyone, we're aware of some current issues with this, and are working with Spotify to get them resolved as soon as possible. In the meantime, I suggest you use the old in-client scrobbler.
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Laurie, Developer

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It looks like the issue's been fixed. Please let us know here if you continue to experience any problems.
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Hans-Jürgen, Moderator

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Scrobbling with their desktop client only with enabled Beta scrobbling works again for me. Interestingly leaving internal scrobbling enabled did not produce duplicates.
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Adam Bielski

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It stopped scrobbling to me 2 days ago (noticed just now, had to reconnect with spotify account). Will it be more reliable in the future? Or do I need to check if it works everyday?
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Jon, Community & Customer Services

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Hi Adam,

Thanks for letting us know.  We're aware of this problem and I know our developers have raised it with Spotify to investigate.  I've also forwarded your account to our developers as an recent example of this problem.  

Until this is resolved, I recommend getting into the habit of checking that your scrobbles are being submitted correctly to your library.  Sorry for the extra hassle caused by this. :/
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Steven Messier

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Scrobbles are doubled when I'm using a Bluetooth device. I'm on Android and have been using the beta for a couple of months now. I have the last.fm app installed on my phone, but that's only to get scrobbles from local files on Google Play music, and the scrobbles aren't doubled when I'm using Bluetooth there.

One weird thing I've noticed using the beta the past couple of months, is that when I'm using Bluetooth it won't double scrobble local files in Spotify playlists. The two Bluetooth devices I use on a daily basis are a pair of headphones and my car. I've also noticed it doubles the scrobbles when using a Bluetooth speaker.
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Jon, Community & Customer Services

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That's strange, I have a bluetooth speaker at home, and I've not encountered this (yet).  If you're playing via the spotify app, and broadcasting to the speaker / headphones / car speaker, I'm not sure how  the scrobbles would duplicate -- since all it's doing is streaming the audio played on your mobile device.  Or am I missing something here?  

What happens if you just play spotify on your phone's speaker (i.e. bluetooth off, and not connected to headphones, or external speakers of any kind).  Does it still double scrobble?  

From what you've said, it sounds like you're either still connected to last.fm in the Spotify app settings or you're scrobbling via another app (either the last.fm one or another third party scrobbler you might have installed forgotten about).  That would also explain the local files, which aren't currently supported by the beta. 
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Steven Messier

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If I play through my phones speaker or a pair of wired headphones it doesn't double scrobble. Same goes if I play through my Google Home or a Chromecast Audio. 

last.fm isn't connected through the Spotify app, I'm sure of this. I emailed Spotify customer service over a month ago since I kept getting a notification about having entered the wrong last.fm username/password in the app after I disconnected my account. They told me to delete the app and reinstall without ever entering in my credentials in the app. 

I went and double checked the last.fm app on my phone and the only sources that are turned on are Rdio and Other music apps.

I'm happy with the scrobbling beta since it's picking up everything I play on my Google Home. I just have to manually go in and delete the double scrobbles from Bluetooth on a daily basis which isn't that much of a headache since it's only a handful of scrobbles a day. I didn't see anyone else in the thread mention any issues with Bluetooth so that's why I wanted to bring it up.

If it's any help, the scrobbles seem to happen a couple of minutes apart from one another. It seems like one happens at the beginning of the song and the other one happens at the middle. Or it could be one happens at the middle and the other one at the end. They just aren't scrobbling at the exact same time.
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Jon, Community & Customer Services

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Hmm ok, that's interesting, thanks for checking.  We've seen this problem on Amazon Echo devices, but I believe a patch has already been deployed to account for it (and similar issues).  Can you please tell me the exact model of headphones and speakers you're using?  Also can please tell me your last.fm username -- I'll ask our developers to look into this for you.
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Steven Messier

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The headphones are Jaybird X3, the speaker I use is the G-Project G-BOOM, and my car is a 2013 Honda Civic. My last.fm username is steveindazone. Let me know if you need any other information from me. Thanks for looking into this!
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Jon, Community & Customer Services

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Oh one other thing --

Two things:

1. Can you please try changing your last.fm password in your account settings, and then let us know if that makes a difference at all?
2. Can you please try turning 'Other music apps' off in the last.fm android app, and see if that makes a difference at all over bluetooth?  We're wondering if the app is detecting bluetooth playback on your mobile device as a separate media player to Spotify.
(Edited)
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Jon, Community & Customer Services

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Ok I was able to reproduce this with my bluetooth speaker at home, it's the second one.  When you broadcast music to bluetooth, the Last.fm android app detects this as separate music app (possibly it uses the device's default player to broadcast), and if you have 'other music apps' enabled, it will scrobble this in addition to Spotify scrobbling independently.  This would likely happen regardless of whether you used the Scrobbling Beta, or via the Spotify app itself, so I'm a bit surprised this hasn't been reported before. 

The best workaround for now is to either turn "other music apps" off when using spotify, or use a third party android scrobbler for Google Play (e.g. Scroball).
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Steven Messier

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So I uninstalled the official last.fm app and installed Scroball. Using Scroball solves the issue with the double scrobbling. I'm not getting scrobbles for my offline tracks anymore, but I understand the scrobbling beta doesn't have that feature integrated anyways. 

I've been testing with Scroball the last two days and have noticed some weird things though. It appears that when I played an offline song on Spotify or used Google Play Music to play something, the scrobbling beta stopped working until I disconnected and reconnected it. 

I deleted Scroball and reverted back to the last.fm app. It's not a big deal to me to have to delete the double scrobbles if it's at least scrobbling from all sources consistently. 

I just saw your first comment about changing the password and turning off 'Other music apps' in the app. I'll test those solutions and let you know how that goes.
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Jon, Community & Customer Services

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>>> It appears that when I played an offline song on Spotify or used Google Play Music to play something, the scrobbling beta stopped working until I disconnected and reconnected it. 

This is a known issue with the Spotify beta (playing an offline track disconnects the beta), we're working with Spotify to get it fixed  (see the conversation here).  Afaik, it's not related to the Scroball app or Google Play Music.
(Edited)
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KatyLB, Moderator

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Offline scrobbling should be working as of today. You will most likely need to disconnect and then reconnect to the beta to enable this. Let us know if you encounter any problems.
(Edited)
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ferglobal

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I've got the online set-up working flawlessly across many devices. I only needed to log out and log on this week. However, I've just checked on my mobile on Airplane mode, and it doesn't seem to scrobble the tracks while offline. I did log out of my last.fm on the app to prevent double scrobbling. How is the offlne scrobbling meant to be working?
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A.J Sanchez

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Scrobbling stopped working this morning? Past two days I have to disconnect and reconnect app to get scrobble. Super annoying. 
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Jon, Community & Customer Services

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Hi, what's your username?  We're working with spotify to get this problem fixed, but more examples we can forward to them would definitely help.
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A.J Sanchez

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A.J Sanchez

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I just remembered I played a local file on my phone yesterday (a song not on Spotify) and it stopped scrobbling this morning. Looks like my issue was the same as Adam's below. (Stops scrobbling after a local file so I have to disconnect and reconnect after the local file is done playing).
(Edited)
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Adam Bielski

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Hi. I noticed some correlation - scrobbling stops working when I play a song from my local files. Could take a look into that?
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KatyLB, Moderator

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There's problems with local files and Last.fm, although some users do report that they can scrobble them, as a whole it tends to be the main cause of songs not scrobbling. Does it work fine when you switch back to non-local files, or do you have to disconnect and reconnect to the beta to get it going again?
(Edited)
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Adam Bielski

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That's the thing, it stops scrobbling at all - I have to disconnect and reconnect to get it working again. And by the way, it doesn't say "beta" anymore :)
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KatyLB, Moderator

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Hmm, OK! I'll highlight that in case this behaviour isn't known.
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Laurie, Developer

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Thanks Adam, this is extremely helpful and we're able to reproduce the issue. I'm not yet able to say whether the issue is on our- or Spotify's- side, but we'll be investigating today and putting a fix together if possible.
(Edited)
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Jon, Community & Customer Services

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Having looked into this, we believe this is issue is on Spotify's side -- we've informed them of the problem and are awaiting an update.
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Laurie, Developer

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This is now fixed. Thanks again.
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Adam Bielski

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Awesome, I hope it'll be working now :)
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Mitchell Hussey

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What happens with this if we set Spotify to Offline, but we have data available on the device? Does it require that Spotify itself have access to data?

I'm primarily using the iOS Spotify app and MacOS Spotify app.