There was a problem loading listeners you know, please try again later.

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  • Problem
  • Updated 1 year ago
  • Solved
  • (Edited)
There was a problem loading listeners you know, please try again later.
I see this message on every artist page I go. If I refresh the page I visited, the listener tab loads with no problem.Account: Samson-91
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Patrick

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  • Annoyed

Posted 2 years ago

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Jon, Community & Customer Services

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I'm not seeing this -- is it still happening for you?  If so, do you have an example?
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Patrick

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Here's a screenshot to prove my point. It should be like this:


Unfortunately, it isn't.


I saw this issue on these pages:
https://www.last.fm/music/Megadeth
https://www.last.fm/music/Pantera
https://www.last.fm/music/Ratt

Those are few examples I can name. I also saw this issue on the page of a popular German Group Accept.
(Edited)
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Elliot Robinson

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I don't get this all the time but I do see it quite often - certainly far more than I usually do. It also doesn't clear with a simple page refresh which it normally would.

Currently noticed it for Aly & AJ, Demi Lovato, Selena Gomez, and Monrose. Refreshing does nothing.
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Patrick

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Try using a hard refresh method by pressing Ctrl + F5 on your keyboard.
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Elliot Robinson

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Nope. Makes no difference.
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Patrick

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Dammit! First, the follower's tab keeps decreasing the number of followers I have on my profile; then the top listeners' tab is displaying top listeners' incorrectly, now this! This is getting annoying.
(Edited)
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KatyLB, Moderator

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I'm seeing this too, I'll highlight it again.
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Patrick

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Thanks! I'm glad I'm not alone when it comes to this issue.
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Patrick

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All right, here's an update on my ticket. When I tried to visit listeners you know on the Elvis Presley page, I got 500 Internal server error message. It appears the tab has a bug that sporadically appears and disappears.

Here's a screenshot to prove my point. https://orig00.deviantart.net/7b10/f/2018/070/3/f/untitled_by_username_91-dc5kmdp.png (Full view, please.)
(Edited)
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Elliot Robinson

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I've just realised I misunderstood Patrick's original problem slightly, although the two are clearly connected.

I have noticed Patrick's issue happen on the page for Mya, where it doesn't show a number next for "listeners you know" next to my own scrobble total.
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Jon, Community & Customer Services

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Is this still happening for you, and if so which artist / pages?
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Elliot Robinson

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It's the same issue, isn't it? I initially responded to Patrick's initial comment thinking he meant the actual 'Listeners You Know' page failing to load, but he means the lack of number stats visible on an artist's front page, which I have with Mya.

Looks like the front page bug is certainly something to do with character encoding, as I've just noticed it's an issue for Janelle Monáe, too.

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James Joul

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The trusty browser extension still works, though  :)

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Jon, Community & Customer Services

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>>>It's the same issue, isn't it?

They might be related, but there's two different issues being reported here:

1. There's a character encoding problem which affects every artist with an accent or non-standard ascii character in the name (any artist with é or á in the name for instance,  japanese, korean, charactersets and so on).  The symptoms are missing "Listeners you know" overview (you can still get to it by clicking on 'Listeners' in the header, btw), and the error message "There was a problem loading listeners you know, please try again later".  This should be straightforward to fix.

2. There's a separate issue which is user and artist specific, which returns a 500 server error (the page doesn't even load), when you try to access certain the Listener's You Know page for certain artists.   E.g. This page works for me, but is showing a 500 error to Patrick.  The fact that it's user specific and doesn't affect everyone suggests that it's a different bug - probably something to do with their friends/followers.


(Oh, and there's also the issue of pagination being messed up on these pages, but that's being tracked in a different thread).
(Edited)
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Elliot Robinson

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I see.

Yeah, the page for Tool is working for me, too, although I'm still getting the 500 error for Aly & AJ, Demi Lovato, Selena Gomez, and Monrose. There may be others but these are the ones I've personally stumbled upon.
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Elliot Robinson

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Also getting the 500 error for Dido and Julie London.
(Edited)
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Patrick

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The error has now occurred on the page of the progressive metal band TOOL. https://www.last.fm/music/Tool
(Edited)
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RickyBetter

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This has been happening for the last couple (or more) weeks. I've always enjoyed the feature. It happens on these pages, if others want to check themselves...

AC/DC
Silverchair
The Beatles

That's all I can think of that's still doing it at this moment (refreshing, hard refreshing, leaving page and re-enter, etc, still to no avail).

500 - Server Error
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Jon, Community & Customer Services

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Official Response
Regarding 500 errors on Listeners you know:  We'll be releasing a quick fix this morning to prevent the page 500'ing, however affected lyk pages will not display scrobble counts correctly until the underline problem is fixed, as this is a bit more involved.  We apologise for any inconvenience caused by this in the meantime.

The encoding error ('there was a problem displaying listeners you know'), and pagination problems are also being worked on. No eta on a fix for those just yet however.
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Lan Pham

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This reply was created from a merged topic originally titled "Listeners You Know" not showing when artists have non-standard diacritics letter....

"Listeners You Know" is not showing up when artists have non-standard diacritics letters in the name.
For example: Édith Piaf, Ólafur Arnalds, Phèdre, Christian Löffler.



And going to /+listeners/you-know page it says "There was a problem loading listeners you know, please try again later." For example listeners page of Edith Piaf - https://www.last.fm/music/Édith+Piaf/+listeners/you-know It's the same with the rest artists with diacritics.

Meanwhile this works for any other artist with standard letters.

Tested it out on different browsers (chrome and firefox) and asked couple of my friends, they confirmed it's the same for them, too.
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Patrick

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I also noticed that your message I get has a typo, it should be, "were" not "was." The singular verb form "was" did not seem to agree with the plural subject a problem loading listeners. I thought I should let you know.
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Patrick

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In most sentences, the subject comes before the verb. When a sentence begins with the word there followed by a form of be (There are, There were, There have been), the subject of the sentence is not the word there.

It is the noun or noun phrase that follows the verb. It is also true for the interrogative form of sentences with there (Are there? Were there? Have there been?)

It doesn't matter is the subject “a problem” singular. If the sentence ends with the plural subject "problems," then the singular verb "were" needed to agree with the plural subject "listeners." Not "was." https://www.grammarly.com/blog/plural-nouns/ (Talks about sudden off topic here.)
(Edited)
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Elliot Robinson

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As a native English speaker, I am telling you it is grammatically correct. No one with a good education would ever say "There were a problem loading Listeners You Know".

It may help to think about the sentence in a shortened form: Would you say "there was a problem" or "there were a problem"? Similarly, if you generalised the error message, would you say "there was a problem loading this feature" or "there were a problem loading this feature"? Hopefully you agree that "was" is the correct word to use in both instances since we're talking about the occurrence of a single error / one problem? The problem being a failure to load.

What you are incorrectly focussing on is the misleading plural "listeners". Notice how I capitalised Listeners You Know above - this is because it is the name of the singular feature that Last FM failed to load. "Listeners" is only a plural within the context of the title of a singular noun, the feature "Listeners You Know".

"...loading Listeners You Know" is merely adding a description of the (singular) problem that the verb "was" is grammatically agreeing with.

Hopefully that makes sense / clears the matter up for you, Patrick.
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Patrick

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That did make a sense, but the funny thing is when I pulled that message in a grammatical program, he told me how that sentence is incorrect.
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Elliot Robinson

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Glad to hear it. I perhaps wouldn't rely too much on that grammar programme you mention, though!
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Patrick

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He helped me a lot; I cannot deny that. I never imagined how this program improved my writing skills and communication.
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Patrick

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All right, the tab listeners you know work partially. In one moment, it will show all listeners I know, while the other moment he will show nothing! I also noticed that sometimes the tab doesn't display how many times they scrobbled an artist or a musician. Another weird bug I noticed is the page started switching bug while browsing top listeners' tab and listeners' you know.

Selecting the page number does switch the page. However, the number indicator (red line under the number and red number) doesn't show the correct page number. It still shows the first page regardless of the URL address showing a different page number. You can see something like this on the top of the browser's search bar.
(Edited)
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Jon, Community & Customer Services

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Official Response
Both the 500 error and encoding bug should now be fixed. :)

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