Things I'd like to address concerning the new launch.

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This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Thank you for your feedback, however this thread has now run it's course. Many of the issues raised have been addressed or will be addressed by the team in a future update.

Dear Last.fm management; just what were you thinking? I am shaking my head left and right, and I am searching all the corners of my brain to come up with a small positive point, but the website's future is so dark right now that I cannot even find the slightest hint of a light.

You can't please everyone all the time, but this update is pleasing nobody. In an attempt to look modern and futuristic, this just looks cluttered and absolutely pulled out of proportions.

Let's start with the dimensions. I use a 1366x768 monitor and I have to zoom out to 75% in Chrome to make the website look at least somewhat presentable. What is up with the big and pompously obvious images? Where is the sleek design, the ability to overview your entire page in one simple, clean look? It just doesn't work for smaller monitors or laptops, and not everyone has a 24" monitor, you know?

Second, why switch to "title — artist", instead? This way, your list does not align if you are listening to the same artist for a while. Tell me, what looks cleaner, this:
Led Zeppelin - Immigrant Song
Led Zeppelin - Friends
Led Zeppelin - Celebration Day
Led Zeppelin - Since I've Been Loving You
Led Zeppelin - Out On the Tiles
Or this:
Immigrant Song - Led Zeppelin
Friends - Led Zeppelin
Celebration Day - Led Zeppelin
Since I've Been Loving You - Led Zeppelin
Out On the Tiles - Led Zeppelin
The answer is very clear, I'd say. Obviously the first option is the neat and correct way to present a tracklist. I don't know what it's been changed for, rebellious attitude?

There are a lot more issues, and I'd like to address all of them. Another one I have found is circular imagery. Why? The entire community has spent years and years perfecting the system for image rendering, and this worked perfectly for the square images we had. You are aware of bands and groups, yes? This means a picture will contain more than one individual, and with these circular images most of them will fall out of the picture. Another working feature, ruined.

More for you. A lot of people have added artists to their libraries for future reference. You were able to add these artists without having to scrobble actual songs from them. All artists with zero scrobbles have been deleted from people's libraries. What if you forgot a name, or what the artist looked like? All of people's search has been for nothing, and with this I'd like to address something else as well, namely that it is becoming increasingly difficult to discover new artists with this system. Recommended artists show only ten features and the information on them is scarce when giving it a quick first glance. 

Some other issues I don't want to go into further detail with, but I suppose you can figure out these faults by yourselves:

No more journals.
No more neighbours.
No more groups.
No more top listeners.
No more customization of top artists.
No more album art display when currently listening to a song.
No possibility to choose how many tracks or artists will be displayed.
Can't sort lists by alphabet.
Low resolution top album banner (why is this necessary?)
No about section.

This is what I and my friends have currently found that we will dearly miss about Last.fm. 

What people want is a clean-looking database of what they have listened to. It was fancy as it was, and if it isn't broken, don't try and fix it. Actually, the broken features were things we would have loved to see restored, like a proper option for fixing tags, a proper option to scrobble cached tracks, or the ability to choose your own photo if an artist shared a page with another. That was pretty much... everything, that needed to be fixed? You have now broken an almost flawlessly working system. And we are very upset and disappointed.

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Esther Haaijman

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  • Frustrated

Posted 4 years ago

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Mos Meijler

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fully agree with the OP, well said
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Kaz2121

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Excellent write up. Until something is changed I am not returning to the site or scrobbling. Such a shame after nearly 6 years of scrobbling, not to mention the fact that I used last.fm almost every single day for that time... So sad.
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Pavlína Horvátová

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I  couldn't agree more. Releasing something that's clearly not finished is really really stupid idea. Not mentioning the fact that the new look is pretentious, spotify-wannabe and just not working for me. Why is everything so fucking big? I'm not blind. I used this page every day for the last 6 years, it makes me really sad what happened. 
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Erik Qbaliqh

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I'm with Kaz. In fact I stopped scrobbling to Last.fm last play 75400 last night. I pulled the plug at Spotify on Last.fm. I am furious because I should have had 75815!! God knows what they did with the missing tracks!

I am also furious because my annual subscription is due for renewal in three days and I am unable to cancel it because we have been locked out. This is my fifth account and in this and the previous two a subscriber.

Since I don't use their player for scrobbling my subscription has been the only revenue Last.fm has gotten from me.

I have been using my premium account at Spotify to scrobble all my tracks since Oct 2013 so I have been paying Last.fm for the features in the old format that made it worth while to stay: among them the ability to look at my friends libraries to see what I could find to broaden my range and to see what they are listening to "now", the tag list generators to track changing trends as my playlist rolled on, and the clouds for artists, albums and music tags not to mention the Listening Now Lab, the Recent Visitors Lab and the Friend Connection Lab. Most of these were sidebar features.

I considered it money well spent until now of course.

I don't want to give them another cent until I get satisfaction.

I had joined 50 groups and had just made my 100th friend when my beta profile went live just after 8 AM yesterday morning. I've been left with only 9 of those friends and god knows why those 9 were chosen and what has been done with the rest of them! I can't reach any of them because the shout boxes and messaging system are disabled. How could they do that? What is a social networking site without communication channels? Who in gods name is running the show at Last.fm that it could lose sight of how they started and what they have stood for all these years!

I agree with Pavlina: the new format reeks of Spotify's lastest format (April 2013). I know it. It stinks and so does this beta format. (I use the much superior previous version 0.9.7.16)

Last.fm needs to restore the old format until they get their act together and listen to their most loyal users about ways to improve the old format. 
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Esther Haaijman

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I am not sure of what's going on right now, but the Last.fm client has also launched a new authentication application that needs to be activated on the website. Whereas the authentication process is currently disabled on the website, I can no longer log in on the client and link my account. More issues arise. 
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Caro S.

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Totally agree! I miss my groups already, I've had a lot of cool conversations in them. And the neighbour radio was a cool thing, too. I still can't believe what happened to last.fm
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Esther Haaijman

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I had downloaded the "artist — song title" script, but it's already inactive. Sigh. 
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Bound2Fate

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I have one too, but I have to refresh the entire page to get it to go back to that format.  If I click Profile, it reverts to song - artist, but if i refresh the entire page, the script works again.  I don't know if that helps a little.
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Esther Haaijman

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Ah, yes — I've noticed it's been deviating between 'song - artist' and 'artist - song' on different occasions. This should help. 
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Dargor Dt

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Same problem here, Esther.

They are making it very hard for us, sure thing. A new website? Fine. A big update? Ok, nothing problematic. And issues are there to solve. But... communicate well! Explain why things are done. My biggest concern right now is the lack of response from the staff. Ok, the guys have probably never studied to work for a help desk, they might be good software-developers and such, but one could almost speak from a communcation-crisis. With these changes being so massive, you'd expect they'd do more with all the feedback they're getting.

Especially because they've asked for us to give it.
(Edited)
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Donyvi

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@Dargor Dt I'm also very disappointed with the lack of response from the staff. I made a thread where I plead for some basic information and asked some easy-to-answer questions. Feel free to make a post there if you think there is a point (shameless self-promotion, I guess :P) https://getsatisfaction.com/lastfm/topics/request-some-official-presence-on-these-forums
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jusO6

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One of the best pieces of feedback I've read yet. I agree with every word.
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Svetlana Stričević

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ABSOLUTELY MY POINT. but better said since you're fluent in english more :)
I hope last.fm staff can have notice of this if this is written on 'beautiful english' as they don't understand our other tries to express our feedbacks..
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DM R

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I'm ok with change if it perfects the current model. Few site and music platforms are able to do that. Spot on with the OP. I usually feel like I'm in a small camp of disagreement when it comes to be regressive with design changes. But looks like its 99% vs the 1% last.fm design team. I think everyone on last.fm has similar aesthetics in many areas of life. And we all had that gut wrenching feeling that this is purely off. I won't get into the details since the OP stated it brilliantly. I would like to add that I used to love and frankly cherish that last.fm was this efficient and easily navigable little universe. A home I guess. Sounds sentimental, I know. I have a strong attachment to music and this an extension of that.

Its as if Google said fuck it. This easy space where you can type anything and this basic page layout doesn't seem like its working. Let's get crazy because the rest of the online media world is going in a simplistic sleek fashion. That's a drastic example but why mess with something because it works. Probably because last.fm isn't a household name. The name alone is confusing to an outsider. I "used" to bring up how great last.fm was to other people and they would soon get disinterested because they like Pandora or whatever and that seems safe so they stick with that. 

Pandora won the name battle, and Spotify blew everyone to shit. But if anything last.fm had a niche and that was a database for music played, with an attempt at an online community. Last.fm is for the music obsessed. If anything you guys could have tweaked the business model and maybe make a few subtle changes to the website. Maybe have a platform similar to Spotify? Or better marketing. Refine some features. No one knows for sure what the right strategy is. One that turns the entire client base up in fury is probably a good time to go back to step 1. When other companies do that maybe its 50-50 or 33-66 in terms of agreement to disagreement. This looks like a landslide whiteout 1-99.
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Kat May

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Exactly. "Last.fm is for the music obsessed."

I too used to recommend last.fm to everyone I became friends with because they'd ask me if I had a facebook. I don't have a facebook. I use last.fm for social networking! And now it's "followers," not "friends." This is sad. I loved this site. It felt like "home" to me as well.
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Tiger1962

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You express my thoughts, Kat May.
Friends subscribed here, when they liked the site... and loved their music just like me. Never wanted spotify* or facebook... I didn't need it (because of good old last.fm).

*other writers mentioned the limited database, spotifiers only know small spots in a huge music-universe.

Music connects us, especially when we have similar tastes.
I have lost neighbours all over the world. I feel somewhat homesick. In a musical way.
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garynotrashcoug

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The previous two comments sum up my feelings with startling accuracy. I do use Spotify at work, because it's just easier and more practical for my situtation but I definitely feel the same way about Facebook and Last.fm is definitely my internet home/neighborhood. We need to maintain unity until things are more back on track.
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Erik Qbaliqh

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I am with you for holding together here but this "earthquake" has me struggling...

So you would agree: Last.fm should not force us to look to Facebook or elsewhere for "followers"? That we should have ways INSIDE Last.fm to find fellow users who might share our tastes?
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Kat May

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Not only to "find" fellow users, but to "add" them as well! Currently, I cannot find a way to "add" anyone new.
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Erik Qbaliqh

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@Kat May. Oh yes! We do need to know how to add them!
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Chris

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I feel like I read somewhere that it was temporarily disabled. If it still is, they definitely have plans to bring it back soon, and I'd assume it'll be a huge "follow" button on peoples profiles! No sense in hiding it away :-)
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garynotrashcoug

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I thought I read something where we will eventually have "mutual followers" (a fancy new name for friends?). The compatibility meter is definitely coming back and they're supposedly rebuilding groups and forums as we speak, so it sounds like we'll have some semblance of the old Last.fm community eventually.

This whole experience smacks too much of the Jamendo fiasco from several years back. They suddenly implemented a horribly designed, buggy new website with absolutely no warning (not even a pre-launch public beta like Last.fm) and implementing a getsatisfaction.com forum to field "suggestions" and complaints. The worst part is that Jamendo actually stripped all of their social networking features off the new website with no plans of re-introducing them. They reasoning was basically that "everyone" has Facebook and Twitter now, so they didn't need it. So I guess the silver lining here is that things with Last.fm could be worse. Way worse.
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Erik Qbaliqh

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@garynotrashcoug.Yes it does smack of what happened to Jamendo.

We are being treated in exactly the same way as what happened at Jamendo.com: isolation within imposed from outside.

We have no clear answers or solid assurances that the main ways we have been using for more than 10 years to connect at Last.fm to existing friends or find new ones will be restored.

Our memberships in groups vanished when Last.fm without any notice forced us to accept this new format. Last.fm has been promising for more than 5 years to restore active functionality to groups. Why should we now believe this will be forthcoming?

So how could things be way worse now than what happened to you at Jamendo?
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garynotrashcoug

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Because there's quite a wide margin between "we're working on it" and "no".
(Edited)
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Erik Qbaliqh

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Why so much faith in "we are working on it" ?

Please wake up, man!

This whole launch was given without notice and the few of us that were given a peek at it beforehand had our feedback ignored.

No one from the dev team responded to any of our reasonably and clearly stated questions and concerns.

Nor was were any of us ever directed to go to this site for Support Questions prior to the our new sites going live on Monday.

Isolation imposed from without! Jamendo yet again!
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garynotrashcoug

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I just don't have the energy to continue being so negative. I need to move on with my life and TBH, I'll still be scrobbling no matter what happens. So.... yeah.
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Erik Qbaliqh

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Not being negative dude! Really! But as a "subterrestrial" in "Last.fm Beta Hell" ..... oh well never mind....and happy scrobbling!

BTW: I hope you got my response to the post: getsatisfaction.com/lastfm/topics/scrobbler-hard-failure
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garynotrashcoug

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I did and thanks for that. Enjoy your weekend.

BTW, Subterrestrial is my music project as well as another online alias I use frequently and as for "Last.fm beta hell", I never said I was having the time of my life.
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Erik Qbaliqh

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I appreciate your acknowledgement and your gracious behavior in our dialogues. I hope you know I meant no offense or insult.

I love Last.fm and have been here since July 2004. I've survived more changes than most.

Just like you I want to see it survive! We have been fighting for the same cause!

No one has been having the time of their lives since Monday morning.

Your "tag line" for these forums was well named! :D

Thanks for the tip about your music project! Love exploring new artists! I just added your album to an upcoming playlist.

But I would take a closer look at your new profile page: where it should say "SUBSCRIBER" ,"STAFF"  or "MODERATOR" I see "Subterrestrial".

Have great weekend also!
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Kat May

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Very important that you pointed out the reversed track listing. My fav song right now is "Chelsea Girls" by Nico. I'm currently listening to it on repeat so my profile looks like

Chelsea Girls — Nico
Chelsea Girls — Nico
Chelsea Girls — Nico
Chelsea Girls — Nico
Chelsea Girls — Nico
Chelsea Girls — Nico
Chelsea Girls — Nico
Chelsea Girls — Nico
Chelsea Girls — Nico
Chelsea Girls — Nico

How is anyone going to understand who the artist is (if they haven't heard of her) unless there is a picture of Nico beside what should be 

Nico - Chelsea Girls

or a picture of the album it's from?

Lame! Also, this commenting forum is frustrating because it's not even linked to our last.fm profiles! With that said, if anyone wants to be friends with me because they also like Nico, I can be found at last.fm/user/squirrelliekat.
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Alexei Gudimenko

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Well put. On one hand, I actually like the new design - and some of the features that seemed missing have been restored or fixed from the original broken side of things. And I've also not had some of the problems that seem to have been reported (or never found them an issue). 

- the old site started off clean; it then became a bloated design with messy profiles, features that weren't integrated in a pleasant manner and just seemed heaped on top of one another. I find the new design to be relatively cleaner and more functional. 

However, the criticisms in the opening post are absolutely valid
- 'Title-Artist' is a stupid way to organise most recent tracks. I don't imagine it's a difficult fix in any way, and if they're even remotely interested in user feedback, this will change. 

- All of this:
"No more journals.
No more neighbours.
No more groups.
No more top listeners.
No more customization of top artists.
No more album art display when currently listening to a song.
No possibility to choose how many tracks or artists will be displayed.
Can't sort lists by alphabet.
Low resolution top album banner (why is this necessary?)
No about section." 

Neighbours, friends and groups were one of the biggest 'social' aspects of the site. This needs to return. 
About section - abysmal. Plain, unformatted text, max 200 chars? This was one of the best features of the old site, where people could add banners, tag clouds and so on. While I personally just use the site as a track record of what i listen to, it was always fun to see these additions to the regular user charts, both from the presentation and comparing taste points of view. The new version took away any personality/individual touches from user profiles.

If what I've read so far is accurate and last.fm is just product from CBS that they couldn't care less about - it's possible I've just thrown my words to the wind and the site might eventually just die off. Ah well, it was fun while it lasted I guess. But if they're interested in making a better product, there's a lot of good feedback here. 

It seems the beta responses weren't really listened to, so I remain a sceptic 
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sparkrin

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All of this should be fixed. Very well said
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holland25

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And will be.
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jr leonetti

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I enjoy that holland's response is from 6 months ago. Enjoy in that it saddens me.
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Rodrigo Malandre

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I bet people will gladly pay suscriptions to go back to the old website, I know I would.
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jr leonetti

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Really? They've been asking for our money for years. Then they added shitty advertising. Just let it go. Why pay more fucking money to get something that was free, but has now been fucked to hell? Every time they've rebooted the site, there's been outrage and guess what. THEY NEVER CHANGED IT BACK. That's not how it works. Paying to not have a fucked up site seems like it would be setting a horrific precedent and honestly, I'd just say screw this site. I know there's nothing else like it.... now... but I wouldn't pay for something that they took away which was free. It's like connecting an antennae to your tv to get local channels and then paying your cable company anyway. Nuh-uh.
(Edited)
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Raj Preeth

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They shouldn't moved everybody to new beta site before adding all features & fixing them.Their overconfidence puts everyone to misery.

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