This is wired - 1 phantom scrobble ! All is looking fine, except the profile !

  • 2
  • Problem
  • Updated 7 months ago
  • Solved
Scrobbles in profile doesn't match with all other details ... I scrobbled 14.064 times The Who, it's shown like this on the site of the band, it's the total count of scrobbles of 49 albums played so far, each song is played even, all songs together of an album are even scrobbles, even scrobbles on the site of the band - but in profile there's +1 and it's uneven or odd ... I already checked Pete Townshend, The High Numbers or some other artists, if there was a change and they are odd, too - they aren't ... So this is confusing, and it's not like that one day ... Can you explain why ? Can you fix this ? Or how can I fix this without deleting all scrobbles of The Who or all scrobbles ?

Screenshots here:



Profile



Site of band



All even scrobbles - and believe me - they are all like that - the part which doesn't fit here is the same - all even numbers ...
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Zoobremia

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Posted 7 months ago

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Jon, Community & Customer Services

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Official Response
Hi, this appears to be caused by the new scrobble database.  We have a tool that can check for and fix minor consistency errors with charts, but before I can run it, I need you to stop scrobbling (it usually doesn't take more than 15 - 20 minutes).  Sorry for any inconvenience caused by this.

Edit: Ran it, and it's corrected the issue.  Should be 14,064 scrobbles across all views now; but please let us know if you see any other discrepancies. 
(Edited)