This is wired - 1 phantom scrobble ! All is looking fine, except the profile !

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  • Problem
  • Updated 7 months ago
  • Solved
Scrobbles in profile doesn't match with all other details ... I scrobbled 14.064 times The Who, it's shown like this on the site of the band, it's the total count of scrobbles of 49 albums played so far, each song is played even, all songs together of an album are even scrobbles, even scrobbles on the site of the band - but in profile there's +1 and it's uneven or odd ... I already checked Pete Townshend, The High Numbers or some other artists, if there was a change and they are odd, too - they aren't ... So this is confusing, and it's not like that one day ... Can you explain why ? Can you fix this ? Or how can I fix this without deleting all scrobbles of The Who or all scrobbles ?

Screenshots here:



Profile



Site of band



All even scrobbles - and believe me - they are all like that - the part which doesn't fit here is the same - all even numbers ...
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Zoobremia

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Posted 7 months ago

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KatyLB, Moderator

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Unfortunately it's not clear what you're asking. We can't possibly know why you scrobbled two more plays than a multiple of 10 but you could delete two scrobbles if it is a problem for you. Scrobbling artists to show as multiples of ten isn't really the intended use of Last.fm, however.
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Zoobremia

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Well, thanks for the reply ... It's the number of plays itself, they are different in profile (only The Who is to check) and on all other sites ... Everything is correct, only the count in my profile has +1 plays - and I don't know why ... If I play 20 songs of an artist 5 times I have normally 100 plays for the artist and if these are e.g. 2 albums the sum of both albums in plays shall as well be 100 - however the count for each album may be (60:40 or 50:50 e.g.) ... So the artist shall be displayed with 100 plays as well in my profile - when only having 100 plays on artists site and in the list of albums and in the albums e.g. 60 and 40 - which means 12 songs played 5 times on album A and 8 songs played 5 times on album B ... But why the hell then it's 101 in profile like in my pictures is with 14.064 everywhere and in profile 14.065 ???


Well - I put some red arrows on the positions (and 14.064 is correct) in my 2 pictures here - so you can see the difference between the counts - and I still don't know where that +1 comes from ...

Here's the wrong count - but why ?




Shown correct like everywhere else as well or when counting all titles from all albums to have the full sum of plays (14.064) ...


(Edited)
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Jon, Community & Customer Services

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Official Response
Hi, this appears to be caused by the new scrobble database.  We have a tool that can check for and fix minor consistency errors with charts, but before I can run it, I need you to stop scrobbling (it usually doesn't take more than 15 - 20 minutes).  Sorry for any inconvenience caused by this.

Edit: Ran it, and it's corrected the issue.  Should be 14,064 scrobbles across all views now; but please let us know if you see any other discrepancies. 
(Edited)
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Janderson Chagas

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Hi, Jon, I have the same problem... Can you help me please?
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Jon, Community & Customer Services

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I'll need your username and for you to not be scrobbling right now.

Edit: is it johnnyzest?
(Edited)
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Janderson Chagas

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Yes, my username it's johnnyzest. I posted my problem over here https://getsatisfaction.com/lastfm/topics/phantom-scrobbles-b30onbci1igv7 
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Jon, Community & Customer Services

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Thanks, it should be fixed now. 
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Janderson Chagas

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I don't know why this is happening all the time and only happens with this album and this artist...
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holland25

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Jon, can you please run the fix on my profile again? http://www.last.fm/user/holland25 A bunch of bands have incorrect number of scrobbles and some tracks don't show in the library. I won't be scrobbling anything in the next 11 hours. Thanks!

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Jon, Community & Customer Services

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Sorry, I've only just seen this and it looks like you're actively scrobbling.  Please let me know when you're ready in this thread: https://getsatisfaction.com/lastfm/topics/new-last-fm-scrobbles-database  I'm closing this one as we don't need two threads tracking the same problem.
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Janderson Chagas

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Hey Jon, sorry to bother you (again), unfortunately my problem is back.. I scrobbled an album named Lion Heart 12 times, but appears 11 & 13 scrobbles in my library...

The problem: https://www.last.fm/user/johnnyzest/library/music/%EC%86%8C%EB%85%80%EC%8B%9C%EB%8C%80/Lion+Heart 


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Jon, Community & Customer Services

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Let's make this into a new thread, as our devs want to take a closer look

Please reference the new conversation here: Lion heart

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