Thousands of listeners lost since yesterday

  • 8
  • Problem
  • Updated 4 years ago
  • Solved
  • (Edited)
Archived and Closed

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I hope any Moderator can help me.. My Artists have lost thousands of listeners on every song since yesterday!! My Artists are 
- Albums  (Out of the Night)  2010, (Petal Pie Song) 2012 and ”Love For the Dead) 2014.

ALL Albums and songs (5 Albums) 340 000 Scrobbles

- (Dreams in the Moonlight) 2013

Please help, 90% of the songs had over a minimum of 1000 listeners. The scrobbles have increased though!  340 000 for ”André Wall” and 330 000 for INVICTUS
and 75 000 for NORMAN WALL
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Posted 4 years ago

  • 8
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Jon, Community & Customer Services

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Official Response
Thanks for bringing this to our attention, we are currently investigating. 
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James Scott, Alum

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Official Response
Hello - From 1st November to 3rd March we experienced a bug which over-counted listeners but did not affect your scrobbles  We've now fixed the issue and we are continuing to work on making sure these bugs don’t appear again. Thanks for your understanding.