Trouble with iTunes

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  • Problem
  • Updated 4 years ago
  • Acknowledged
Merged

This conversation has been merged. Please reference the main conversation: Problems Scrobbling (scrobbles stuck in cache, including iPod, CloudScrob)

Hi everyone. I have a problem with scrobbling with my itunes. All my listened tracks in scrobbles box are labeled with "cashed". I don't have any problems with Spotify, but I can not scrobble with my itunes. What's the problem? Why the cashed label still on?
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Bardia Barj

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Posted 4 years ago

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Jon, Community & Customer Services

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Official Response
Hi everyone,

Sorry to hear you're having problems with this.

We're aware of an issue with desktop client that's causing tracks to get stuck in cache instead of scrobbling, and I'd expect this to affect wmp, winamp, and foobar, as well itunes.  

If you're affected by the issue, you'll see the following error in scrobbler log file (information to find this is here).  
Invalid Method - No method with that name in this package
Our team are looking into this for you -- sorry for the inconvenience in the meantime.