Trouble with iTunes

  • 14
  • Problem
  • Updated 4 years ago
  • Acknowledged

This conversation has been merged. Please reference the main conversation: Problems Scrobbling (scrobbles stuck in cache, including iPod, CloudScrob)

Hi everyone. I have a problem with scrobbling with my itunes. All my listened tracks in scrobbles box are labeled with "cashed". I don't have any problems with Spotify, but I can not scrobble with my itunes. What's the problem? Why the cashed label still on?
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Bardia Barj

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Posted 4 years ago

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Photo of soupface


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Same here at the moment; Spotify and MusicBee are scrobbling just fine, but anything from iTunes is in cache purgatory.
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Joshua Wanless

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I'm having the same problem. Was really hoping to wake up this morning and find everything sorted out, stupid me. I think there's something wrong with their submissions server at the moment, literally all mine are doing the same, and who knows how many other people. Only thing I'm worried about is if I cache too many, will I lose the older ones?
Photo of vs271


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That is my concern.  I saw the status and that "submissions are critical".  But its a webpage from the old site so I didn't know if it was true.  But its somewhat comforting that others are going through this.  I wish they would fix the fundamentals of scrobbling before anything else. I don't want to lose older cached scrobbles.
Photo of Scott1889


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Same problem here. When I start playing music from my iTunes it says that particular track is playing as it would normally but then disappears completely afterwards. All my scrobbles from my ipod aren't being transferred to my profile either, it just says they've been cached which is annoying. I never had a problem scrobbling from my itunes before this awful disaster of an update apart from that issue of the 2015 releases going missing a few days ago which I understand lots of other users experienced anyway. Regardless of how awful the new version is it's the fact they've decided to release it now when it's quite clearly not finished or ready that gets me the most. I mean all this talk of features being updated over the coming months!!! do they honestly think people are going to be hanging around waiting for this mess to be fixed? I don't think so. I hope manage to sort this mess out soon because it would be a real shame to lose what was once such a great music site.
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Jon, Community & Customer Services

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Official Response
Hi everyone,

Sorry to hear you're having problems with this.

We're aware of an issue with desktop client that's causing tracks to get stuck in cache instead of scrobbling, and I'd expect this to affect wmp, winamp, and foobar, as well itunes.  

If you're affected by the issue, you'll see the following error in scrobbler log file (information to find this is here).  
Invalid Method - No method with that name in this package
Our team are looking into this for you -- sorry for the inconvenience in the meantime.
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Uncle O'Grimacey

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Thanks for the reply, Jon.
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Casey Blandford

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Jon, I am also having this problem. I have the exact same error code, "3" and the invalid method problem. 
Photo of garynotrashcoug


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I'm not getting that error message in the log file, but I am having other scrobbler issues, as detailed here"
Photo of Dannyboy77


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Jon, we have had this issue for 4 days. About time it was fixed and as we head to another weekend I doubt it will even be looked at until Monday by then we would have had the issue for 6 days. 
Photo of orangeclouds


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This is a very basic site function for it to still be down after over 4 days.
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Yes, well, they did seem to ignore an issue with iTunes not scrobbling at all for months on end, so....
Photo of Dannyboy77


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6 days of this sh*t. I know its the weekend and I imagine all staff are off but they should have sorted this problem on Friday before the weekend.  CBS has completely killed this site, wouldn't be surprised if half the staff have been axed since they took charge to save money. This site seems to have nothing but problems that never get fixed but I truly believe this is the longest that songs have been unscrobbled/stuck in cache.

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