Website down

  • 7
  • Problem
  • Updated 4 years ago
  • Solved
  • (Edited)
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Reference #97.6402655f.1454343064.17f2677e

Last.fm status page says all is fine but for me it's not available. I was doing a search on The Lost Highway Tryptych when it happend after another seach CALLAN.DRA gave no result at all. That was unexpected.

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E-Clect-Eddy

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Posted 4 years ago

  • 7
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Coen

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Down for everyone at the moment. I wonder why it is this time.
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E-Clect-Eddy

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An error occurred while processing your request.

Reference #97.7702655f.1454343477.ce0351

second attempt

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stella

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jesus christ is this going to happen every week  ???
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Jon, Community & Customer Services

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Official Response
Thanks for reporting, we're aware of the problem.  Unfortunately I believe it's out of our hands -  apparently there's been a technical fault in one of CBSi's datacentres which is affecting several of their sites, including Last.fm.  Their engineering team are on the case, so hopefully it'll be fixed soon.  Sorry for the inconvenience - we'll let you know when we have more information.
(Edited)
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Sharon K

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does this also affect our inbox?  have not been able to access it today.
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Jack Rosenquist

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Thanks for responding.  Lack of communication has been a problem in the past on Last.fm.  I can't speak for anyone else, but for me, just having someone say, "We know about this and we're working on it" makes a huge difference in how much I use the site.  Again, thanks.
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E-Clect-Eddy

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Thanx, for the reaction. Strange that http://status.last.fm says al is fine?
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Jon, Community & Customer Services

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I haven't had a chance to update that yet.
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Jd_Jd_Jd

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I can access my profile again.
But about 1h of scrobbles from Spotify doesn't seem to be displayed (yet).  Scrobbling from WMP does work.
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E-Clect-Eddy

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Yeah, seems the site is up again, but scrobbles have yet to arrive of the past hour...
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Coen

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Same here, using Winamp. Scrobbles get cached.
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James Joul

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Ugh. This again.

You guys keep a backup of all Scrobbling data, right? I feel like one day I'm going to open up my profile page to find it all gone.
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Coen

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Scrobbling works again here. Thanks.
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James Joul

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Well... Err... I guess that just happened.
(Edited)
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madcoregirl .

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same here =_=
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Jd_Jd_Jd

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Yep.  No music displayed and the most recent shout(s) ran away.
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Jd_Jd_Jd

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That part seems solved.
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Lars Jansson

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All my scrobbles are gone! About 370 k, or so....Hopefully I ́ll get it all back??
http://www.last.fm/sv/user/lapeja
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Lars Jansson

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It seems to work now. Thanks!
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Dimitris Serdaris

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Me too! :-(
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James Joul

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Seems to be back, for now. That was worrying. 
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Jon, Community & Customer Services

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Official Response
I'm still waiting on the all clear -- we should be back for the most part, but some remaining issues are still being ironed out, so it might be intermittent for a while longer.  Don't panic if your scrobbles aren't displayed - simply wait a few minutes and try refreshing the page. 
(Edited)
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Sharon K

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Jon, I have not been able to get into my inbox since this happened. Have you heard of anyone else experiencing this? any news re inbox? Tks. p.s  I can compose a new message but all my messages are gone. 
(Edited)
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Jd_Jd_Jd

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Inbox has indeed gone empty ... and we are not alone, Sharon K.
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Sharon K

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Tks for replying Jens, good to know i'm not alone  :)

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