Website intermittent issue with website loading.

  • 5
  • Problem
  • Updated 4 weeks ago
  • Solved
  • (Edited)
Since Midnight (CST) on 6/13/2019, there has been an intermittent issue with the website and scrobbling.   The website is giving an error with a red letter cannot load reference number without a number.   And on my mac where the music is playing the client would not have images nor a bio and all the stats would be zero.  listeners, plays, and plays in my library.
Photo of gworley1

gworley1

  • 10 Posts
  • 1 Reply Like
  • upset

Posted 1 month ago

  • 5
Photo of Jon

Jon, Community & Customer Services

  • 4705 Posts
  • 3518 Reply Likes
Official Response
Sorry about this.  CBSi are having a firewall problem which is affecting the site & services.  Their engineers are working on the issue, and I'll update this thread when I know more.
Photo of Tom Bell

Tom Bell

  • 15 Posts
  • 4 Reply Likes
I have noticed some occasional timeouts, good to hear that it is being worked on!
Photo of Cornel Diaconu

Cornel Diaconu

  • 799 Posts
  • 345 Reply Likes
Just to notice that I also have some of this brownouts of the site.
I'm getting error like this one:

<<An error occurred while processing your request.

Reference #97.a5710617.1560450389.c3c8d45>>

And while I have this error, I check on some external party like https://www.isitdownrightnow.com/last.fm.html  and they also pretend that the site is down (I'm checking there to eliminate an eventual problem with my local ISP).

It doesn't stay long, just a few minutes.

But this happened at least 4 times today, last time a few minutes ago, at about 18:27 GMT.
 
Photo of Darren

Darren

  • 67 Posts
  • 13 Reply Likes
Site was working fine with me just under an hour ago. Now I finding Last FM very slow in loading up my up Last FM page and at times will not load up at  all.

Last FM seem to have had a few problems over the last month and this is now not good enough.

Darren
Photo of Mei Ridorsa

Mei Ridorsa

  • 21 Posts
  • 16 Reply Likes
Getting a "502 Bad Gateway" error right now. I'm in Spain, if that helps.
Photo of tapenoon

tapenoon

  • 146 Posts
  • 236 Reply Likes
is scrobbling affected too? scrobbling (or at least trying to) from Spotify and it scrobbles one song then stops have to keep re-connecting / restarting the app and it then scrobbles the song that it missed and another after that then it stops again? 
Photo of Cornel Diaconu

Cornel Diaconu

  • 798 Posts
  • 343 Reply Likes
My own played songs from Spotify are getting scrobbled OK, none was missing.

Editing old scrobbles and/or deleting seems to be random (at moments it seems to not work at all:  they are back in the same status as before editing, or they are there despite deleting pretended to be finished);
okay, most of them appear as being done normal after some minutes of waiting; it is still frustrating to have to wait an undefined amount of minutes before the systems confirms that your delete was done, or the edit was taken into account.
Photo of Darren

Darren

  • 67 Posts
  • 13 Reply Likes
Site seems to work fine. Then other times its like it's not going to load then it seems to load.

So I still seem to be having minor Last FM problems.

Last FM been full of minor problems over the last 5 or 6 weeks.


Darren
(Edited)
Photo of Phorrest Nightshade

Phorrest Nightshade

  • 10 Posts
  • 2 Reply Likes
I can't edit tags, this is what I use the site for mostly
Photo of Matt Despathy

Matt Despathy

  • 1 Post
  • 0 Reply Likes
Where are we at?
Photo of Jon

Jon, Community & Customer Services

  • 4705 Posts
  • 3518 Reply Likes
This was fixed, however there's further maintenance scheduled for next month.

This conversation is no longer open for comments or replies.