Weird missing scrobble

  • 1
  • Problem
  • Updated 6 months ago
Merged

This conversation has been merged. Please reference the main conversation: Can't delete some tracks | Charts showing the wrong scrobble count | Scrobble is not appearing in my library

Today I noticed this weird situation. This is how my scrobbles of NeuroWulf's "Prototype" looks in profile page (it's correct version, because album contains 10 tracks, and I scrobbled it twice in full)



And here it's how see it on library page - 19 scrobbles and one missing track. Where did he go?
I can add that also there's "19 scrobbles" under NeuroWulf's library page, so it's even not that this one song was scrobbled under different artist's album (not to mention that I used the same files to listen both times, and NeuroWulf have no feats anywhere to have scrobbles messed up)



It's weird as hell, so I'd be thankful for help with this problem. Thanks in advance!
Photo of Tom Stephen

Tom Stephen

  • 447 Posts
  • 619 Reply Likes

Posted 6 months ago

  • 1
Photo of Jon

Jon, Community & Customer Services

  • 4705 Posts
  • 3521 Reply Likes
Thanks for reporting Tom, we're currently investigating some discrepancies with user libraries.  No scrobbles have been lost, but some chart views in your library appear to be displaying the wrong data.  
(Edited)

This conversation is no longer open for comments or replies.