Problem with video upload

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Running IE9 (64bit)
Trying to upload a video file that is 15.6 MB into a new resource,The system seems to try and upload the file for a while then takes you back to the home screen without making a the resource.No error message or information displayed

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Rob Hubbard (Official Rep) June 21, 2012 12:31

Hi Kevin

What file format is the video please? Have you previously successfully uploaded the same format?

Thanks

Rob

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Hi Kevin What file format is the video please? Have you previously successfully uploaded the same format? Thanks Rob

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kev June 21, 2012 13:00

Hi Rob
the file format is MP4 and no i have not uploaded this before
Will be happy to try in another format if you request
cheers
kev

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Hi Rob the file format is MP4 and no i have not uploaded this before Will be happy to try in another format if you request cheers kev

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Rob Hubbard (Official Rep) June 21, 2012 13:53

Thanks Kevin

I've run a test at this ens and I could upload a smaller mp4 file fine. When I tried a 19MB one I had the same issue as you. I've logged it as an issue to be fixed.

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Thanks Kevin I've run a test at this ens and I could upload a smaller mp4 file fine. When I tried a 19MB one I had the same issue as you. I've logged it as an issue to be fixed.

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kev June 29, 2012 13:26

Hi James/Rob
Any update on this issue
Cheers
Kev

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Hi James/Rob Any update on this issue Cheers Kev

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Rob Hubbard (Official Rep) June 30, 2012 17:26

Hi Kevin

We've done sone tests at this end and James is still looking into it. We should hopefully get it resolved soon. Thanks for your patience.

Rob

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Hi Kevin We've done sone tests at this end and James is still looking into it. We should hopefully get it resolved soon. Thanks for your patience. Rob

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kev March 07, 2013 10:28

Hi Rob
Can we have an update on this issue please.
Cheers
Kev

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Hi Rob Can we have an update on this issue please. Cheers Kev

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Rob Hubbard (Official Rep) March 08, 2013 13:42

Hi Kev

Can you send me the 15.6MB video file you've been having problems with please. We'll do some tests with it.

Thanks

Rob

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Hi Kev Can you send me the 15.6MB video file you've been having problems with please. We'll do some tests with it. Thanks Rob

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kev May 17, 2013 14:31

Hi Rob
Its been so long that I don't think we use the video anymore. Can you please close the call and I will give you a shout If we still have an issue
Cheers
kev

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Hi Rob Its been so long that I don't think we use the video anymore. Can you please close the call and I will give you a shout If we still have an issue Cheers kev

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Rob Hubbard (Official Rep) May 20, 2013 08:40

Sure Kev, will do.

Bit of an odd one this.

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Sure Kev, will do. Bit of an odd one this.

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