I cannot contact levis about a defective pair of jeans...

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  • Updated 2 years ago
I paid $36.00 for a pair of jeans for my son. After only wearing and washing them once the jeans have worn a hole on the upper part of his thigh. This is not from falling or scraping himself up. On the knees perhaps but not on his upper thigh! For a product that is supposed to be superior in quality I find this unacceptable. Obviously I cannot return them to the store since they were worn, even if only once, and the tags were removed. I cannot find a way to contact levis themselves to express my opinion. Does anyone know of a way to contact them?
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  • upset

Posted 7 years ago

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Thor

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I know someone there in customer care. I'll alert him to your issue right now.
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Eric Suesz

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I know someone, too, by a strange chance of fortune. I will ping her also.
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Eric Suesz

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One other thing. I know they have a spot for feedback, although that may not allow you to have a conversation with them: http://www.levistrauss.com/Company/Co...
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Thanks, I'll do that!
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two weeks with a pair of 527's and the button pulls out
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make a better product in america..or im done..30 years,and ive always put up with it.its abuse.
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I'm developing small holes towards the bottom part of each leg. Have no idea where they're coming from, never had a problem like this before. Anyone have a contact in the UK?
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Rosie C., Official Rep

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Hi Chrissy
If you could give our customer contact center a call, they would be more than happy to assist you: 1-800-USA-LEVI.

Thanks,
Rosie
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don boone

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Ive been buying 501 for at least 40 yrs and now I'm have same problem with several pairs of 501's but the holes are just above the back pockets.
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Rosie C., Official Rep

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Hi Don

We do appreciate your loyal business. Please give our Customer Service center a call so that we can resolve this issue for you; 1-800-USA-LEVI.
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will

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Interesting, I have always had, at least, a pair of 501s.
I grabbed 2 pairs from a store shelf recently. One of the pairs only has 4 buttons on the fly. Prior to this, i had issues with a couple pairs of 505's. I usually don't complain and don't even want to have to pay or take the time to ship the crap back. 4 buttons on my 501's...ah i think that's a major defect and annoying as ...bleep...
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Rosie C., Official Rep

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Hi Will
I am really sorry to hear about your 501's, this is not the experience we want our customers to have with our products. Have you attempted returning the jeans to the retailer your purchased them from? If not, that may be the easiest route for you. Otherwise, I would encourage you to contact our Customer Support Team so they can help replace your jeans, call 1-800-USA-Levi and press #3.
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cornell

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i've just purchased 3 pairs of 501 from macey's on 7/23/2010 i washed them before i wear them and seems like they shrunk down two sizes i wear 42w 30l. i cant even botton them up. this is not fair,my money is hard earned.i have other 501's the same size and they are fine.someone please help me !!!!!!!!!!!!!!
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Rosie C., Official Rep

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Hi Cornell,

Thank you for the message. I recommend you FIRST bring the jeans back to the store of purchase for an exchange. If that doesn't work, please call our call center at 1-800-USA-LEVI and press 3 and one of our reps can help you with your problem.

Here's some info for you and anyone else reading this: The 501's come in "Shrink-to-Fit" and Pre-Shrunk. The Shrink-to-Fit 501's normally shrink two sizes while the Pre-Shrunk do not shrink very much.
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Serene Being

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I have been buying 501's for over 25 years and am exclusively a Levi jean wearer, however over the last few years, I have noticed the quality and consistency has diminished to the point of making me scream. Like Cornell, I notice certain Pre-shrunk jeans shrink more than others, I also notice that even though I buy the same size and same color, the jeans are not cut the same, especially if they are made in a different country, I mean drastically different to the point of not fitting, in fact 1 out of 3 are unwearable. The other thing is that when you bought a pair of 501's they lasted for years, literally till the fabric wore thin, now I get blow out seams within a couple of months. I miss proudly made in America, and might begin a search for a new Jeans company, since I now have a stack of unwearable jeans, many in new but washed (unreturnable, tags removed) condition.
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Rosie C., Official Rep

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Hi Serene
I am sorry to hear about your experience with our jeans. Have you contacted Consumer Relations about your concerns? If not, I strongly urge you to give them a call: 1-800-USA-Levi and press 3. Our products are guaranteed against manufacturer's defects outside of normal wear and tear, so please call.

Thanks,
Rosie C.
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Kimmikiwi

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My husband has bought Levis jeans for the past 15 years, but something is going on recently because we ordered jeans online in his size and two pairs did not fit while the other ones in the same size and same order did. Two pairs of the carpenter pants have ripped from the back of the pants all the way down to the back of the leg while my husband was at work and of course there was an audience too. Talk about humiliation, Levi's needs to straighten up their act. We are hard working people and deserve better products for the $$$$ they charge. It sounds to me like they ripped all of us off.
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Rosie C., Official Rep

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Hi Kimmikiwi

I am so sorry to hear about what happened to your husband, your frustration is understandable!

If possible, could you please provide me with your contact information and the best time to reach you, as I would like to see if I can help out here. You can message me here or send me an email at RCayetano@levi.com.

Thanks,
Rosie C.
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Kelli Pollard

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call consumer relations for levi at 1-800-872-5384, they will give you an order number so that you can return them
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Sassy

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My husband used to be a Levi's man, but after some defect issues he moved on to wranglers and has been wearing them for the last 20 years. Last year I finally convinced him to go to an American made brand and told him about how simple your defect policy is....just get the form, mail them in for inspection and they m ay be replaced. So he did it!

My husband purchased 4 pair or 550 levi's from Macy's about 6 months. On one pair, the upper inseam has a hole. This is his second round of Levi's and the second time he has had this problem. I cannot find the form on line any longer to send them in for defect inspection........You guys are making a liar out of me!
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Rosie C., Official Rep

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Hi Sassy
I am sorry to hear about your husband's jeans. We never had a form available online for our Quality/Inspection process. If you would like to submit jeans you feel may be defective for inspection please contact our Consumer Relations (1-800-USA-LEVI and press 3) team so they can walk you through the process and get you the information you need.

Thanks,
Rosie C.
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carr.nicole

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My son received a pair of Levi’s jeans for Christmas (this past Christmas) and they were a little big when he got them so we just kept them until they fit. As of this month (March 2011) they fit him and he has only worn them twice (after the first wear, they were washed and worn again, yesterday), as of the second time he wore them, he was at school and the tag (the one that’s sewn into the back of the waist) irritated him SO much that it left a mark on his back and his preschool had to have him change pants. He now has a mark on his back that’s scabbing! All from the irritation of a tag! I went online to see if there is anything I can do, but all of the “contact us” option via the website is if you have purchased the jeans from their site, which we didn’t. These are supposed to be a really good brand and I know they were almost $30 jeans, but after two wears he can’t wear them again! And because they were a gift, I don't even know who we can contact about it, but this is just bad workman ship.

Here's the mark the tag made. And we know it was from the tag because when the school first made him change clothes they said they could see the imprint of the tag on his back and it was all red and irritated.
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Rosie C., Official Rep

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Hi
I am so sorry to hear about the experience you and your son have had with our product. I would like to help you, please email me directly with your contact information and the best time to reach you. RCayetano@levi.com.

Best Regards,
Rosie C.
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andrewasis

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i recently purchased a pair of 501 jeans. i tried them on in store and they fit just right. well that same night i washed them and tried them on again at which shrunk so much they dont even fit anymore.. i wear nothing but levi jeans in all the same size obviously, and i am very disappointed that these have shrunk so much. i have read the receipt to see if there was anything i can do to get this straightened out and the receipt states and i quote, "return for "ANY REASON" for a full refund."

today (04-10-2011) i did just what the receipt said i was capable of doing and the employee at the store told me that i am not able to because i washed them and took the tags off. now that is not the part that made me furious. the part that really boiled my blood was when i talked to the "MANAGER" of the store and pointed out what the receipt said and her response was and i quote again, "the receipt is "WRONG" and "I WILL HAVE THAT RECEIPT FIXED" when i have the chance."

as you know gas is not cheap and it took me gas to drive to the store to have my problem fixed at which was not resolved at all and got a very rude statement in the process. im very furious right now and also disappointed not only in the service that i have received from an employee at your store company but with the workmanship in the pair of pants i bought. and just to let you know, jeans are not cheap and should be able to last at least a couple of months to years and not just after one wash.
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will

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same thing happened to me with a pair of 501's that i just purchased. i used to not have to try them on. just grab my size and go. Not anymore. i had a previous pair that i bought that had only 4 buttons on it. The next pair i bought i checked it out and tried many pairs on. I squated and everything..sat down etc. got home washed em and they shrank so badly
i thought maybe i had put one of the old 4 button 501s on. Nope. brand new pair too. its odd. i can wear the jeans but they are almost too damn uncomfortable and honestly i dont think they are good to wear. so, im going to move on from Levis. I got about 5 pairs that arent right and im gonna move on to LLBean cause they work or some other brand.
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will

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same thing happened to me with a pair of 501's that i just purchased. i used to not have to try them on. just grab my size and go. Not anymore. i had a previous pair that i bought that had only 4 buttons on it. The next pair i bought i checked it out and tried many pairs on. I squated and everything..sat down etc. got home washed em and they shrank so badly
i thought maybe i had put one of the old 4 button 501s on. Nope. brand new pair too. its odd. i can wear the jeans, but they are almost too damn uncomfortable. and honestly, i dont think they are good to wear. so, im going to move on from Levis. I got about 5 pairs that arent right. Bought em for years too. Not only do i dislike shopping..now you want me to jump threw hoops cause your jeans are unsatisfactory. please. yep i'm gonna move on to LLBean cause they work. And if they don't LLBean understands customer satisfaction. Funny, it's so dissappointing really. To be that disatisfied with a product to have tne need to complain online. I see that my previous post about the 401s is up there. They don't sell 401's. I now have 2 pair of 401 defects. I just had to reply to the wash and shrink post cause...even after the 401s i went back for another pair...and what happened?...i got the shrink pair. So, unless Levi were to send me at least a 100 dollar gift certificate....i won't give them another dime. Too bad that it's happened to others. I guess it's a part of genuine america gone.
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Rosie C., Official Rep

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Hi Andrewasis

I am sorry to hear about your 501's and the unpleasant experience in our store. We do ask that our merchandise is returned unwashed and unworn with tags attached, but not when there is a performance issue with the product.

Is it possible that you purchased 501 Shrink-To-Fit jeans as opposed to Levi's Pre-Shrunk? This would explain the shrinkage. If you could contact me directly, I would be happy to help resolve this for you. You can email me at RCayetano@levi.com.

Best Regards,
Rosie C.
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Penny Battistelli

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I know they don't have a customer complaint section on their site..Out of sight out of mind
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Rosie C., Official Rep

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Hi Penny
I am sorry you weren't able to find the customer complaint section on our site. We actually have several places where you can provide feedback or alert us to an issue, I am listing the links here. Also if you need help you can email questions@levi.com or call 1-800-USA-Levi. Hope this helps!

http://us.levi.com/product/index.jsp?...&

http://us.levi.com/helpdesk/index.jsp...

or

http://us.levi.com/helpdesk/index.jsp...
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Bonni Ayers

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My son got a pair of $28 Levi's for his birthday. He wore them three times. I washed them twice, inside out like the label said. This is what happened to the inside lining that hides the adjustable elastic. After the first washing I noticed it had frayed but thought nothing of it. After the second wash the fabric just disintegrated in my fingers. It looked like it had been through an acid bath prior to having been sewn onto the jeans. The fabric is what looks like a cotton twill with sketches of scorpions, bugs & LEVI'S JEANS on it. The rest of the jeans are fine though.
I live an hour and half from the city. I'm not going to bother taking them back. I think I will just sew another piece of fabric over the existing.
I just thought someone from Levi's ought to know.
I really like Levi's and they look so cute on kids.
I will inspect any future purchases though.
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Bonni Ayers

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Rosie sent us a new pair of jeans that were slightly different in design so it is impossible for the above mentioned problem to happen again. Thanks for your help Rosie.