Levi's Jeans tearing, forming holes at back pockets

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  • Updated 4 months ago
I've worn Levi's my entire life and have also noticed, along with many other people it seems, that the quality of the product is just not the same. There is a very serious issue going on with Levi's jeans and tears at the back pockets. So serious, that a simple Google search yields quite a bit of complaints regarding the same issue.

I bought 3 pairs of Levi's less than a year ago, 2 are already forming holes in that dreaded "back pocket area". I've decided that instead of throwing them out and buying another pair (like I usually do), this is absolutely unacceptable. I would appreciate it if someone from Levi's could not only let me know what they can do for me.. but I would also like someone from Levi's to please explain what is being done about this issue. I really, REALLY, would like to know whether this issue is ever going to be fixed, or if I will need to start looking at other brands.

Thanks.
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Armando

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  • disappointed

Posted 5 years ago

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Rosie C., Official Rep

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Hi Armando,

I'm sorry about your experience with the jeans. I want to assure you that all of our products are guaranteed against manufacturer and material defects.

I recommend you first take the jeans back to the store of purchase and ask for an exchange. If that doesn't work, please call us at 1-800-USA-LEVI and press 3 and our rep can give you instructions for sending them in.

We are working to fix this problem. We appreciate your help by bringing them back instead of throwing them out so we can study the jeans and find a solution.

All the best,

Charlie (filling in for Rosie)
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Patricia Giermann

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I am having the same problem, and to be honest, I am getting TIRED of returning to the store of purchase!
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Bill Napier

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I'm seeing the same canned response "sorry you had trouble" "we are working to resolve this" Well it's 2013 now. I've seen a multitude of similar stories dated 2008,9,10,11, each year up until now. WHAT IS GOING ON?
(note this is a post on LEE not Levi but I'm seeing trouble with both brands now)

I did exchange mine and the exchanged pair is also disintegrating after only weeks of wear.

copy of my post I'm putting EVERYWHERE:
OMG! This is the exact reason I am here. Kohl's + Lee Jeans... For Christmas, I got some money and I used part of it to buy a $40 pair of Lee Jeans from Kohl's. The back pocket seam closest to the middle of the butt just self destructed, and a belt loop just detatched. That was only 1.5~2 weeks of wash and wear! I exchanged for an exact copy and now my right seam up near the hip is splitting. Well not the seam but the actual material behind the seam is disintegrating.
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Isaac Guel

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Guys levis have a lifetime warranty, if the rip just take them to the store you purchased from and the should give store credit for your Levis, they know the warranty
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Mike Bennett

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I have worn Levis 501 jeans since the 1960's. They used to be marketed as the jeans invented during the gold rush in California for their durability. For all my decades of wearing them, virtually every day, they were tough and lasted forever, until the last couple of years. In the last 12 months I have returned five pairs of 501's "to the store of purchase" because the denim fabric has torn in the crotch. Now two of the five NEW replacement pairs are torn in the crotch and need to be replaced. To be clear, I am normal size and my usage has been normal--around town, hiking, fishing, etc. Most recently while fishing, I stepped up on a boulder and the crotch fabric of an almost new pair split open about four inches. (That was the second pair where that happened) There should be no doubt that Levi jeans are not of the same quality that earned them your and my (nearly 50 years) of brand loyalty, and the company knows it. Heck, if 80% of the people whose Levi's fall apart within 12 months throw them away and go right out and buy another pair, it's great for the bottom line.

I called 1-800-USA-LEVI about returning the recent two torn pairs to them, and was told a mailing label would be mailed to me within 6-10 days for return. It never showed up. Another call was made several weeks later to follow up, and I was told the information was in the computer, the label had been ordered, but "for some reason was never mailed". Customer Service.........

After nearly 50 years of wearing Levi's, the product quality decisions made by this company has directed this unimportant loyal customer to the competitors, who still value durability and their customers.
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Jeremy Bonnett

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I too have the same problem. I always develop a hole in the crotch after about 3 to 6 months of using the jeans a coupe times a week. The quality has definitely gone down.
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Michelle

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I have to agree. I have been wearing levi's since high school and they sure aren't what they used to be. Also in women's the fabric is all together different. It is very disappointing with the holes in the corners of the pockets after only about 7 washes you start noticing the wear. I am surprised that Levi's hasn't done anything after all the complaints they have received. It's really sad from the number of people that loved Levi's that the quality is dwindling away.
Michelle
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Keri Tabb

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Yes, I've had this happen (belt loops tear fabric and holes and splitting form near the pockets) in all 4 pairs of Levi's 525 I've bought. What the heck happened to the quality of Levi's? They used to be so tough!
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donald coleman

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I am done with levi's too. A 505 fan for years. Now they suck.
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Rosie C., Official Rep

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Hi Mike
I am sincerely sorry to hear about your experience with our product and customer service as of late. Please contact me directly so that I can help resolve this for you, you can email me or call or send me your contact information.

Thank you,
Rosie C.
RCayetano@levi.com
415.501.7515
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jerry

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I have 3 pair of Levi's that I have bought over the last five to six years or less. I wear the jeans more for casual use than anything else. Each pair has holes next to the corners of both back pockets. These holes developed between the first and second year use. By the time the holes were in the jeans I didn't have a receipt or they were to old to return. What is happening to the jean material to cause these problems?
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Joe

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I too have noticed that in the last so many years my jeans get holes on the corners of the pockets and they tear very easy. I have worn levis all of my life and they used to last. Now they rip, have entirely different textures, and the sizing and cuts vary a lot. In other words, two different pairs of jeans of the same number, are cut much different. I used to be able to just buy my size and my number without trying them on. Now I have to try on every pair. I guess it matters what part of the world they come from.

I was on levis website and you can get some made in the U.S. still- but they will cost you $200! What a joke.

I am currently trying other brands and types of pants because I am sick of buying around 3 or 4 pair every 4 or 5 months. That is no exaggeration.

Yet another great ex-American product gone for greed.
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mcbbrown1020

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my Levis jeans have holes next to the corners of both back pockets bought 2 months ago

dont buy Levis
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Rosie C., Official Rep

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Hi there
I am sorry to hear about your jeans. Levi's do provide a warranty against material and quality defects. Please email me directly so that I can help you: RCayetano@levi.com.

Thanks,
Rosie C.
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Ben

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Unfortunately folks, this is the world we live in. You can make lots of money if you charge the same (or more) for a product, but make it overseas, where labor and materials are cheap (and very often poor quality). That is, so long as people continue to buy the products. I haven't bought Levis jeans in a couple of years now because the denim is paper thin and rips easily. Also, they all have a funky "fashionable" bleached out finish. I wear Carthartts mostly now, nice thick denim, strong stitching lasts many years.
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Gayle Belvin

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I am glad to know I am not the only one having this problem! I have lost 5 pairs of Levi's over the past 2 years! They all rip starting from the inside corner of the back pocket and then rip down from 4-14 inches!!

My last pair was a newer pair that I wore to my 2nd day on a new job!! I was horrified when they ripped! I had to leave work and go buy new ones (WRANGLERS, I have learned my lesson with Levi's) on my break!

This is not a fit or size problem. I have 2-3 different sizes and tight or baggy they rip the same! I purchased them all from Macy's, and they will not return if they have been worn or washed. So, that leaves me stuck with lots of expensive jeans with rips in them that can't be worn.
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Rosie C., Official Rep

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Hi Gayle
I am sorry to learn of your disappointing experience with our product. I want you to know that we are committed to product quality and consumer satisfaction. In fact, we guarantee all of our products against any material or manufacturing defects (aside from normal wear and tear). That guarantee has helped us ensure consumer loyalty over the years, and I hope it can help us resolve the issues you’ve had. If you contact our Consumer Relations team they will help you, please call 1-800-USA-LEVI or email Questions@levi.com.

Thanks,
Rosie C.
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Lucy Canney

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I'm in the UK and have found this site by Googling 'Levis tearing' because I am having exactly the same problem and it has cost me a fortune.
I have 4 pairs of Levi 572s and EVERY SINGLE pair has ripped and gone through at the knees.
I don't even wear these jeans to do hard physical work, I'm a stay-at-home Mum!
One brand new pair which cost about £75 (about $120) ripped at the knee within 8 weeks of owning them and wearing them perhaps once a week.
Now that it happened to my 4th pair I'm not going to leave it alone.
I'd like to know an address I can write to because these jeans are extremely expensive and they are not fit for purpose.
The galling thing is that 20 years ago they used to last. I wore a pair for years in the 1990s. And my Mother's pair of White Levis from the 1970s is still in mint condition.
My main gripe is that I made the decision to spend a huge amount of money on Levis instead of half the price on a fashionable High Street brand (or even $20 on a supermarket pair) and the cheap ones would definitely have lasted.
I'm really angry about this.
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Lucy Canney

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I'm in the UK and have found this site by Googling 'Levis tearing' because I am having exactly the same problem and it has cost me a fortune.
I have 4 pairs of Levi 572s and EVERY SINGLE pair has ripped and gone through at the knees.
I don't even wear these jeans to do hard physical work, I'm a stay-at-home Mum!
One brand new pair which cost about £75 (about $120) ripped at the knee within 8 weeks of owning them and wearing them perhaps once a week.
Now that it happened to my 4th pair I'm not going to leave it alone.
I'd like to know an address I can write to because these jeans are extremely expensive and they are not fit for purpose.
The galling thing is that 20 years ago they used to last. I wore a pair for years in the 1990s. And my Mother's pair of White Levis from the 1970s is still in mint condition.
My main gripe is that I made the decision to spend a huge amount of money on Levis instead of half the price on a fashionable High Street brand (or even $20 on a supermarket pair) and the cheap ones would definitely have lasted.
I'm really angry about this.
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Rosie C., Official Rep

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Hi Lucy
I am sorry to learn of your disappointing experience with our product, your anger is understandable. We are committed to product quality and consumer satisfaction. In fact, we guarantee all of our products against any material or manufacturing defects (aside from normal wear and tear). Please email me directly so that I can help you: RCayetano@levi.com.

Thanks,
Rosie C.
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Patricia Giermann

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I urge you all to take the time to contact the Levis Rep. at the above e-mail address. They did replace my jeans, after I sent my ripped pair to them.
HOWEVER, I was frustrated at having to pay for the shipping of my torn jeans...Around $11.00!

PLEASE demand to reimbursed for the shipping and see what they will do for you...

AND FROM NOW ON, BUY LEE JEANS
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Robert Kinney

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Three or four pairs from Sears fell apart,(501's) so bought some from Fred Meyer, same thing, 245.00 later, I reconized that my wranglers have lasted for 7+ years!!!
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Robert Kinney

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and the 501's was for going out and the wranglers were used for working outside!
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Todd Edson

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I've had three pairs of Levi's 550's rip out now at the right back pocket inside top corner. Two of the pairs of jeans were less than a year old and one pair was only worn twice before this happened!
Fortunately the place where I purchased the jeans (JC Penny) will exchange the one pair of new jeans but I'm out of luck on the other two pairs.
I've been wearing Levi's jeans for 40+ years and in the last couple of years have noticed how poorly they seem to be made.
Levi's please fix this problem or it's time for me to find a new brand of jeans.
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Rich S

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I am another lifetime Levi's wearer, I am 53 and have worn Levi's almost exclusively but recently have also had this problem. The quality and durability of Levi's has simply gone way downhill recently while the price has gone the other way to record highs.

It's a shame to see a product I have loved for its quality lose its reputation and the durability which made it become know for its quality.

I guess it may be time to look for another brand if Levi's no longer wants to be the rugged quality brand that it was and which it built it's name.
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Guy

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I am experiencing the same issue in South Africa, 3 pears of Levi's, which used to last years, less than 1 year in are tearing on the knee and ripping at the back pocket. Interestingly the Levi website says they will only accept returns on jeans purchased less than 6 months ago:
Copied from SA Levis website:
We will be happy to exchange any products based on genuine quality complaints provided that:
a) the product has not been altered and that the complaint is not due to negligence or normal wear and tear. The determining of the validity of quality complaints remains at the sole discretion of Levi Strauss South Africa.
b) You return the product within 6 months after the date of purchase; and
c) You are in possession of a valid proof of purchase

Clrealy they only back their product for 6 months, in addition to this, why should i have proof of purchase if they clearly show they are Levi's?

10 years of supporting Levi about to expire.
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Rosie C., Official Rep

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Official Response
Hi Guy
I am sorry about the disappointing experience you have had with our product. We are committed to product quality and consumer satisfaction and we guarantee all of our products against any material or manufacturing defects (aside from normal wear and tear) for the expected lifetime of the product.

I do recommend that you first attempt to return your product to the store where it was originally purchased, simply because this should provide you with the quickest resolution. If that’s not an option, please contact our Consumer Returns Department so that we can help you: 1-800-USA-LEVI.

Thanks,
Rosie C.
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Armando

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I started this thread more than a year ago and I thought I'd give an update since I keep getting emails every time someone replies to this thread. First, let me explain that this is not the first time I've had this exact same issue with their jeans. I had never bothered to figure out how refunds or replacements worked because I never really had the time. I would just keep buying pair after pair because I thought that was easier, rather than going through the time consuming process of contacting Levi's. Well now not only do I have the time, but I'm also hurting a little more financially (aren't we all?) and simply can't afford to keep throwing my money away. So I called the number they gave me and talked to someone. I felt like they tried to dismiss the whole thing and told me to just take the pants back to the store. When I told this person that that was not an option (no receipt, worn and washed) they gave me an address where I could ship them to and perhaps get a replacement. Here are some issues I have about what I was told:

I am required to pay for shipping.
Any person who spends the amount of money that Levi's charges for their products, should not have to spend even more money for shipping to return a defective product. The customer is not responsible for the declining quality of your products, Levi's is.

I was told that I may or MAY NOT get a replacement.
So let's say someone goes through the trouble of getting these things shipped. Levi's will "take a look" at the pants and determine whether or not they want to bother replacing them. Is the customer supposed to just trust this company to do the right thing? Especially after said customer trusted the brand, only to find out their definition of "quality" is much different now, than say.. 20 years ago? If I am to spend even more money on shipping, I expect the defective product to be replaced. No questions asked. This is not a "wear and tear" issue. There are many people out there complaining about this very same issue.

I was told it was possible that I might not have the pairs of pants returned (not that I want them since they're useless, but still).
This one just makes absolutely no sense whatsoever. Why even bother in the first place? Maybe that's exactly what Levi's wants.

So if I understand this correctly, Levi's wants us to pay extra and jump through hoops to have a defective product replaced. And they might replace it, or they might not... We're just supposed to wait and trust these good folks to do the right thing. And on top of all this nonsense, Levi's will not even have the decency to ship back the defective jeans if they don't feel like doing the right thing? How and where would this ever make any sense? This is such a disturbing trend with companies nowadays. These are tough times, and as customers, we are going to be a little extra careful about where we spend our money. Isn't it pretty much straight forward? Customers will keep throwing money at you as long as you keep them happy.

So anyway, I've had to switch to another brand of jeans (was a loyal customer for 20+ years). I have those 2 pairs of Levi's with the holes still sitting in my closet. In the past, I've just worn them with the holes only to have them rip wide open eventually. Suffice to say, I'm not going to wear them and have no use for them anymore. I tried to work out how to get a replacement only to find that Levi's has an unreasonable policy that is probably used to discourage customers from going through with it. It's too much trouble and I am done. I will not pay for shipping, hope you find them defective enough, and not put up with the disrespect of you not even shipping them back to me if you wont stand by your product. I feel like I've put way too much effort into this whole issue than I should have to. I'm not going to call any more numbers, explain myself all over again, or do anything on my part. I shouldn't have to beg a company to keep me as a customer.
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Rosie C., Official Rep

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Hi Armando
I am sorry about your jeans and not getting the assistance you needed. Unfortunatly I do not believe you were given accurate information when you called. I would like to personally help you to ensure you do get the assitance you need, please contact me directly at RCayetano@levi.com.

Thanks you,
Rosie C.
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Michael

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I'm having the exact same problem with my Levi's getting holes on the back pockets. This has been going on for several years now, but like Armando said, "times are different now". I purchased 6 pairs, three from Amazon and 3 from JCPenny, and one pair had a hole after wearing only 3 times. Two of the other pair are getting thin and I'm sure it's just a matter of wearing them a few more times before they too have holes. I no longer have the receipts so taking them back to the store is not an option. From what i've read here and from other websites, Levis has known about this defect for a while now. I guess most people, like myself, just throw the jeans away and buy new ones :(

Kind of sad that an iconic label such as Levis is content with putting out a substandard!
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Patricia Giermann

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I feel bad for poor Rosie C. having to respond to all these complaints.
She can't possibly believe what she's been told to say.
" We are committed to product quality and consumer satisfaction
and we guarantee all of our products against any material or manufacturing
defects."
If that were true, we wouldn't all be having the SAME problems with sub-standard manufacturing/material....
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Victor Phillips

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Rosie C: I have the same issues with a pair of 560's that I purchased around Christmas. Holes forming around the pockets. Called the number listed on the web site and got what I'd call a run around. Not sure I'm ready to spend more money shipping my jeans back to levis to have them decide they don't want to replace them. I actually sent you an email on April 5th but haven't received a response. Thanks.
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Rosie C., Official Rep

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Hi Victor
I am sorry you have received the run around, I would like to help you. Can you follow up with me directly (I didn't receive an email from you, perhaps it was filtered).

Best,
Rosie C.
RCayetano@levi.com
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Victor Phillips

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Rosie:
I just sent you an email.
Victor
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Victor Phillips

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Thanks Rosie for all the help! My jeans were replaced with a new pair.
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Victor Phillips

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Just a follow up, Levi's paid for all the shipping on my replacement. They sent me a shipping label to return my jeans to them. Then they sent my new jeans to me. No cost to me. Thanks Levis!
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Chris

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I would love to see someone at Levi's answer this for me:

Why is it that the Levi's I have from 15 years ago are still going strong, and anything I buy in the last 5 years tears along the inseam, seat, or pocket within 6 months?

Cheap material is my thought. I have 2 pairs of pants side by side, and you can FEEL the heft of the pants made in the 90s. The stuff made now is so thin you could read braille through it. I would pay $60 for a pair of GOOD jeans that HOLD UP without question. But at this point we are all better off buying $10 walmart jeans as everything lasts 6 months now.
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Patricia Giermann

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It's really interesting to read the label on your jeans. The ones for 15 years ago say made in USA. every pair I've bought in the last 5 years all have DIFFERENT manufacturing countries- no two are the same! HA!
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Abbie Colgan

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Atleast you guys in the US have a phone number you can call.....Ive been searching for a number, email address ANYTHING to complain about my jeans here in the UK but i have found nothing!!

I got my very first pair of Levi's for my 21st birthday in July last year.
They were around £70 ($110), However in March i noticed the fabric between the thighs has started wear away and eventually a hole is going to appear.
Im disgusted and I feel really let down. Considering that all I have heard from friends and family is that Levi jeans are the best to buy (as one of my family members has had his for almost 10 years).
Prior to this, i bought some from Topshop (a leading UK womens/mens store) for £40 ($63) and they lasted me 3 years!!!
I have tried to look on the Levi website to find an email adress to complain but there is not one.
Again, i cannot re itterate how dissapointed I am. Never buying from Levi's again.
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Rosie C., Official Rep

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Hi Abbie
I am sorry you have had problems with your jeans. You can reach our customer service department in the UK by emailing: CS.ukeire@levi.com or you can email me directly and I will see to it that we get this resolved for you: RCayetano@levi.com.

Best,
Rosie C.
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Dianna Jones

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Amazing.. I have been a Levi fan since I was about 13... it's the only jeans I buy! Unfortunately.. It has been very disappointing that the quality is just not the same as it use to be. I go through several pair a year.... they tend to wear out around the pockets, a hole creates & the next thing I know.. I have a coworker telling me that I have a rip in my pants & they can see my backside...

The quality is going down & the price keeps going up!

I currently have about 5 pair of levi's sitting in my closet with the rips.. it happened to me again this past week as I was wearing my favorite pair of Levi capri's & a friend actually (again) stuck her finger in the rip to share with me that my backside was showing... How embarrassing.

Is there a way to have them replaced?
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Victoria Smith

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I can't believe this thread........ I googled 'levi's tearing' and here is a long diatribe of complaints, with poor Rosy giving the same response (I'm sorry.....blahblahblah")
and then you just get a replacement of the same BAD QUALITY merchandise?!?
(and YOU pay the shipping costs!).
DON'T BUY LEVIS.
They are no longer true to the original.