Trucker Jackets don't fit right anymore

  • Problem
  • Updated 4 years ago
Levi has changed the cut of the old reliable standard trucker... It is no longer the old reliable trucker but it is about 2 sizes smaller than it used to be. If you buy one thinking you are getting a XXL then beware! You won't fit in it and you will have wasted your time and money. Levi's doesn't care either. They will tell you this is "updated" and you can just deal with because they won't offer the old style again. I think this very poor policy and doesn't endear loyalty from long time customers. I doubt I will ever buy from such an arrogant company again!
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William Thompson

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Posted 4 years ago

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Rosie C., Official Rep

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Hi Mr. Thompson

I am sorry to hear that you are not happy with your recent purchase. I have not been apprised of any fit update to our standard Trucker Jacket style. I do know however that we added an additional slim fit style to our Trucker Jacket offerings. I am suspecting that perhaps you may have purchased the slim fit style in error but it is hard to speculate without additional information. If you could contact me directly I can look into this further and see if I can help you out. You can reach me directly at RCayetano@levi.com or 415-501-7515.

Best Regards,
Rosie C.
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William Thompson

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When I contacted Levi's concerning this matter this was the reply:

Hi William,

Sarah here from Levi's®. Thanks for checking in with us.

We are sorry to hear about your experience. We take great pride in our company, our products and the loyalty of our consumers. We take your feedback very seriously and assure you that your comments will be passed along to the appropriate management.

As you have noticed, at this time we are not offering our Trucker Jacket with a Relaxed Fit; this product will now be offered with a Slim Fit. We assure you that your interest will be forwarded to our management team.

In the meantime, we suggest periodically checking levi.com for further updates on our products.

If there's anything else we can help you with, be sure to email us back or give us a call at 1-800-USA-LEVI Monday - Friday from 6:00am - 4:30pm Pacific Time.

Thanks again,

Sarah
Levi Strauss & Co.
Consumer Relations
Case ID: 3779866

As you can see it plainly says that Levi's is not offering the jacket with a relaxed fit. So there was no error on my part I just purchased the only option available to me thinking I was getting a size XXL Standard Trucker like the ones I have purchased in the past. The only error here is arrogance of Levi's to not offer anything at all for people in my size at an longer.
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Rosie C., Official Rep

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Hi Again
I am sorry Sara didn't provide you with an accurate response on this one and that I didn't provide you with more detail. We have not changed or discontinued the Relaxed Trucker Jacket. We did stop carrying it at Levi.com but it's available elsewhere. Here is one location and I can search for additional retailers as well.

http://www.rmconnection.com/lvjackets...

I apologize for the confusion and please feel free to contact me directly if you need anything else.

Best Regards,

Rosie C.