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8365RGD-267 11 digit serial number not accepted in MyQ set up

11 digit serial number on MQ device.  I have read multiple posts about this but the answers are not at all clear.  I have an internet gateway 828LG, that is programmed and I am trying to add the garage door opener, get to the screen for serial number and it asks for a 10 digit serial number and I have an 11 digit number.  Now what?
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