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I’m confused because there is no instructions to solve my proble

App and Website won't allow me to connect to my garage door opener

The Internet Gateway I just bought won't register to any phone or device that I have tried to access it with MyQ. After I submit my serial number the app tells me it is adding the device then never leaves the page. When I go to my places there is no places added to the list. I do not know how to fix this problem.
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