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Can I add a second home as a new place?
I've been trying to add a new place (2nd home). It will let me add the place but takes me in circles when I enter the internet gateway serial #. Once I enter the serial number it takes me to add a new place again even if I click on add new device ... help please. I would prefer not to create a second account.
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Hello Marianne, you are correct that you should not have to create a second account. If you would like to add a second home to your current account, you will need a second Gateway for your second home. If you are entering your Gateway's serial number that is in your first home, the account will not take it since it is already there. The Gateway communicates wirelessly with your garage door opener, and often times the second home is out of range of the first Gateway so a second is needed for the second location.
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