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I’m confused

Can the app be used on multiple devices using only one username and password?

Greetings,
I had successfully configured the app and used if on my Note 4 for about 1 week.  I then downloaded the app on my wife's iPhone and configured her phone using the same username and password.  It seemed like after a few days I noticed that my Note 4 was not getting any notifications and when I log into the account via the website I am unable to operate the garage door and the history is not current.  I have not yet been able to test with my wife's phone. So my question is, if I have multiple devices can they all use the same username and password to operate the garage door?


Many thanks in advance,
Francis 
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