Help get this topic noticed by sharing it on Twitter, Facebook, or email.
I’m VERY frustrated.

Cannot Add Device

I'm trying to setup my brand new garage door with the internet gateway and am not having any luck. I've registered my account and then I try to set it up online by performing the following steps:
1. Add New Device
2. Click Place (only option I have)
3. Click Add Device
4. Click Garage Door Opener
5. When asked if it's Wi-Fi enabled, click Yes (it is)
6. Enter the serial number (from the bottom of the gateway)
7. Give it a name
8. All I see is the name under place, nothing under device, but I click Save & Close anyways
9. Nothing there - says I have no devices

When I try setting it up on my iOS app, following essentially the same steps, I get an error message saying to make sure device is connected and the Green LET is solid and ON (304). However looking at the gateway, it IS solid and green, it never turns off or even flickers. 
2 people have
this problem
+1
Reply