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Bill, the app requires either the Internet Gateway or the MyQ Garage. Determining which is required for your opener will depend on the make and model of the opener. I'd like to reference your opener's manual (if it is a LiftMaster) in the "Accessories" section. Information can also be found on our LiftMaster website. I've also included the link to the article on this site that refers to this topic.
https://myqcommunity.liftmaster.com/liftmastermyq/topics/myq_app_will_not_accept_my_serial_number-1k...
Please let me know what else I can do. -
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