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Can't add LA400 gate operator to MyQ internet gateway

I have a LA400 (not LA400DC) gate operator with a LA400-CONT controller.  I recently purchase the 828LM internet gateway.  Nothing I do will add the operator to my account.  I have reset gateway, reset computer, tried LEARN button as well as RESET button on controller.  I have constant green light on gateway, and an orange button when it is trying to pair with the gate operator.  It just times out.  The gateway is maybe 20 feet line of sight from the controller.  Compatibility issue?
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