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can't delete garage door from myq garage

I have installed MYQ Garage this week to support two Genie garage door openers. I installed the MYQ garage door by one of the garage door operners and i was able to add the garage door with no issues and it works great. I then tried to add the 2nd Genie garage door with door sensor and it responded by opening the door during programming and it sees the door sensor but it only shows status if the door is open or not. I tried to reprogram the 2nd garage door operner and it says it does not responding. I tried to delete the 2nd garage door to start over but I keep getting a 308 error and I can't delete the 2nd garage door. What can't I do to delete the 2nd garage door so I can try to reprogram it. 
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  • Dawn (Official Rep) April 02, 2015 16:01
    Paul, 

    I apologize that you are having a problem adding the second opener to your MyQ app. I would like you to try unplugging the hub and plugging it into another outlet and go through the steps to add it. I know that it shows that it is already on the account but you should be able to just click "door monitor only" and it will walk you through adding the opener again. 

    Let me know how it goes. 
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