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Can't find the MyQ serial number on my opener (model 8365)

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  • Dawn (Official Rep) January 12, 2016 19:13
    Jim - The serial number that the app is looking for is the serial number on the back of the Internet Gateway. If you have already put that number in, I believe the issue is that you are answering yes to the question, "Are you adding a Wi-Fi garage door opener?". If you are, choose no and it will not ask you for the MyQ serial number, it will bypass that and have you add your garage door opener to your account. 
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