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I’m confused

Door is showing as open but it's not

After a recent update to the phone app (it seems), my garage door now reports that it's open even though it's closed. It seems to not be updating reliably when I close it (with car, or normal button). I've checked the sensor battery, but it's fine. And pushing the button on the sensor seems to make the 821LM show the proper status of the door. 

Checking the history on the phone app only shows the "open" history, no close history. Is that because I only have alerts set for opening the door, not closing it? I'd add more alerts, but the app now crashes when I'm in the alert section after about 10 seconds. =/ I'm on an iPhone 6s, btw, running iOS 9.3.2. 

Please help, this is quite annoying to not be able to check the status of my garage door when I head to work and forget if I closed it or not. 

btw, what is the latest firmware for the 821LM? 

Thanks! 
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  • Seems to have been a coincidence... the sensor on the door may be acting up. I removed it and gave it a good "shake" and it seems to be working better now. 

    I assume there is no maintenance for these door sensors other than replacing the battery when low, correct? I'm wondering in the bearing switch is getting "stuck" somehow... 
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  • If your MyQ door sensor has been in use for more than one year, I suggest you replace the sensor's battery with a new, fresh battery.
    One method to test the door sensor's battery is to perform 4 to 6 "Test" button (button on the door sensor) presses in a row (press, hub beeps, press, hub beeps, ...).  If a weak battery, then one or more of the 4 - 6 Test button presses will not "beep" the hub.

    As of now (June 2016), latest firmware for the MyQ Garage Wi-Fi Hub (model 821LM) is ver 8.1.  Your MyQ Garage hub should automatically get updated to the latest version. 
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