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Door opens by itself.

I have a security plus 2.0 that opens my door without pushing any buttons. I have reprogrammed it 3 times. I still come home to an open door at times. I checked the forum here but instuctions keep saying reprogram, reprogram reprogram. This system was professionally installed on a new house we just purchased and at this time I can't use it. Any ideas? Or should I have the builder remove and replace with different units.
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