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I’m beyond frustrated

Frustrated! Did I waste my money?

I've downloaded Myq to my IPhone, I can't log on to it. I've entered the codes sent to reset password,entered reset codes and nothing happens. Last week I called customer service about it and the person I spoke with must have been new because he could not help me reset password. He told me another agent would call me back , never got that call . I also sent a email request for help and still as of today have not gotten any help! I hope after coming here I get help with using MyQ app. Because if I can't use the app I wasted my money buying the garage opener with the capability to use smartphone to know what's going on with the opener if it's open.
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