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I’m frustrated

garage door not responding

I had to reprogram my 821LM after I changed my router. I now have a solid green light so it is connected to wifi, but I cannot get the doors to open or close with my app. I have tried reprogramming it to the garage door using the learn button as I found in a lift master manual, but it doesn't work. Occasionally I will hear the beeping noise that it is actually going to respond to the command (don't hear the beeps every time), but the door won't open or close.
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  • I am sorry to hear that you are unable to control your garage door opener with your app. What I would like you to try is deleting your garage door opener and your 821LM from your account altogether and going through the steps of re adding them using the app. If that does not work for you, please email me your first and last name as well as email address so I can check your account from our end.
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