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Garage door opens automatically
Garage door opens randomly without anyone pressing any button from the app or the actual garage door button.
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John,
I apologize that you your opener is opening on it's own. Did you just set up the MyQ? If so, do you have the Internet Gateway or the MyQ Garage? Have you programmed anything new into the opener, like a new remote or the built in remote in your car? -
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Hello, I have the MyQ garage and I haven't programmed anything new since I installed it.
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John,
As this been happening since you installed the MyQ Garage? -
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John,
The symptom that you have described is called "Phantom Operation". There are a few things that can cause this type of problem. The most common causes is possibly caused by a neighbor's remote being inadvertently programmed to your opener. This could have happened when you set up the MyQ Garage.
You will need to do is clear the memory of your opener and then reprogram your remotes, keyless entry (if you have one) and then re-add the MyQ Garage.
To clear the memory, click here. -
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I cleared the memory from the garage door opener. Then I reprogrammed all the keyless entry for the car and the remote and the MyQ. Everything was fine for a day and then it opened by itself earlier today.
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John,
I am sorry that you are still having this issue. Can you provide me the brand and model number of your garage door opener?
There is one more thing I would like you to do. Clear the memory of the MyQ Garage. There are three buttons on the side of the hub, press and hold button #1 for 8 seconds, then press and hold button #2 for 8 seconds. This clears the hub, so you will have to re-add the opener to the MyQ app. -
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I installed a conversion kit on a 315 security plus model 3800 in fact two separate doors. One phantom opens, the other is fine. On the fail we pulled all remote batteries,no joy. Disconnected the power to the gate way, no joy. Our next step is swap the conversion wall control if that dose not work Weill then erase and reprogram I will be suprised if that works due to it only phantom opens not open and close! Any ideas?
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