At some point this morning my gateway has gone offline and I cannot get it to reconnect. The green light is continually flashing even though nothing has changed in my configuration or connection(s). When I attempt to open/close my garage door via the app it gives me error code 308 which is:
"The device is not responding. Please check that the device is powered and in range." -It is both on, and in range.
Anyone else experincing outage today? Or did my gateway go kaput today?
Thanks!
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A+E=AE,
I apologize that you are having a problem with your gateway. I would like you to do a hard reset on the gateway. This deletes all the devices and renews the IP address with the router.
1. Unplug the AC adapter from the gateway.
2. With a safety pin or paper clip, press and hold the reset button on the side of the gateway.
3. Plug the AC adapter back in while continuing to hold down the reset button until the yellow LED light blinks.
If this doesn't help, try plugging the gateway into another port in the router. -
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