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Getting an "Object Reference Not Set..." error when trying to add 828LM as a place.

Just got an 828LM and trying to get it setup. Solid green light on device, and stable internet connection. I'm getting the following error message:

An Error has occured: Object reference not set to an instance of an object.

Pretty sure I'm putting in the right serial number, and I've reset the device multiple times. Replaced network cable just in case, and moved it to a different network tap.

Any ideas or help is greatly appreciated!

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