Like the title says, I don't own a garage door of any type. I'm not even sure how I got the app on my phone (maybe I installed it when I was thinking of enclosing my carport). I have the IRIS by Lowes home security automation system and a Honeywell Wifi thermostat. Does anyone know what's up?
J. Mills
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I don't have a garage door, but I got 7 open/close notifications yesterday.
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I had several notifications about somebody else's doors being opened or closed. Mine remained untouched.
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I own one and received 4 open & close notifications. I contacted my neighbor who verified my door was down. When I tried to go the www.mychamberlain.com it was down. I believe Hackers got into it because I've never set it up for automatic notifications.
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EMPLOYEE
1The reason you received the notifications is because you had the app on your phone.
Yesterday we experienced an interruption in MyQ service. You may not have been able to access MyQ via your mobile or the website and may have received false notifications. Please rest assured; your doors and gates were not opening and all of your personal data was secure and uncompromised. These were false notifications. Everything is up and running now, so you shouldn't see any more issues. -
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Dawn, what caused the false notifications and what is LifeMaster doing to ensure this doesn't happen again!?
Sincerely,
LosingTrust -
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Here's more information about what happened:
The MyQ system did broadcast false push notifications of door openings to many of our users. This event then caused an unusually heavy load on our system which introduced delays in operation. In order to fully restore MyQ service, we temporarily suspended push notifications.
MyQ service including push notifications has been fully restored. Rest assured that your security was not compromised. Thank you for your understanding, patience, and continued support. -
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