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I have a brand new ELite 8550 with the MyQ logo on it however it doesn't have a MYQ serial number anywhere. Help!
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and this has nothing to do with the gateway. I have the gateway and it is on and registered to the app. I cannot register the garage openers because there is no 10 digit MYQ serial number on either.
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EMPLOYEE
1Chris - Once you have added the serial number on the Internet Gateway you should only have to add a device at that point. If the app is asking you if you have a Wi-Fi garage door opener choose no, then it will allow you to add your openers.-
Finally, the answer to the question!! This needs to be in the Internet Gateway manual because a normal person would say "yes" I do have a Wi-Fi garage door opener, but your supposed to choose "no"?? This doesn't make any sense, but now my garage door openers work!
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Dawn--
Will Liftmaster furnish an internet gateway for this product?
Your not addressing the obvious problem the is clearly a concern to your customers:
Why did LiftMaster create a product that requires an additional accessory to function fully, then create advertising and packaging that have no mention of this accessory??
What is LiftMaster going to do to resolve this problem that so many people obviously discovered? (you and I both know that the complaints here reflect a HUGE number of actual customers who haven't complained, but were still disappointed and tricked by LiftMaster).
Again, what are you going to do?- view 3 more comments
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I'm not impressed. Terrible company. Going to bring it back and go with a competitor.
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I have the same model. Unless ther is a W as part of the model number, you will need the gateway module. About $40 on ebay. The MyQ on the unit means that MyQ is built in. My neighbor had to buy more xpensive hardware for it to work.
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