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Intermittent behavior

My Gateway always alerts me on open and close as configured. But when I attempt to open it remotely with the app (Android) it doesn't respond. If it's opened and I get an alert, I am able to close it from the app. I'm hardwired with a static IP. Any Ideas. It was rock-solid stable/reliable for months, but a several months ago (possibly before the last firmware update????) this started happening.

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